FAQ's - Check-in and Baggage

    How much baggage can I check-in on SpiceJet flights?

    SpiceJet allows free checked baggage allowance of 15 kgs per passenger for all domestic bookings, from Ex-IXJ, SXR & IXL free checked in baggage allowance is 22kgs per passenger per flight. SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

    Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu, Srinagar & Leh airports.

    For Hand Baggage Only Fare no free check-in baggage allowance shall be permissible. Passengers who purchase this fare but have check-in baggage will be charged Fare Type Change Fee of Rs. 400.

    For flights originating from Jammu, Srinagar & Leh, hand-baggage is not permitted on board. Passengers are allowed to check-in seven (07) kg. of check-in baggage, free of cost; beyond which such weight, the above mentioned Fare Type Change Fee of INR 400/- (Rupees four hundred only) shall be chargeable to the passenger.

    How much hand baggage can I carry in cabin on SpiceJet flights?

    Cabin baggage of maximum 7 kg (which would include Laptop and duty free shopping bags) having maximum overall dimensions of: 115 cms. (L+W+H) on Boeing flights and 108 cms. (L+W+H) on Bombardier flights, is allowed to be carried per passenger, free of cost. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7 kg., not exceeding the size dimensions, as mentioned hereinbefore Due to airport security regulations, no cabin baggage is allowed on flights originating from Jammu, Srinagar & Leh airports.

    What are the Excess Baggage charges?

    Passenger(s) carrying more than the baggage allowance i.e 15 kgs. will be charged at rate of INR 400/ Kg (effective from 22nd June, 2018). for domestic travel only.

    Each slab for Prepaid Excess Baggage can be booked only once i.e. Per PNR / Per Passenger / Per Sector.

    With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft?

    For safety reasons, dangerous articles, such as those listed below, must not be carried in passenger's baggage.

    • Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
    • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury
    • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
    • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
    • Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
    • Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.
    • Personal motorized vehicles (powered by lithium battery) similar to hover-boards, self balancing device, scooter etc. will not be permitted on Spicejet flights.
    • Spare Lithium ion batteries, power banks and e-cigarettes may be carried as cabin baggage only. Lithium ion batteries of watt-hour (Wh), rating above 100 Wh but not exceeding 160 Wh, will be permitted. These batteries must be individually protected to prevent short circuits.

    Can I check-in for my onward flight at the point of departure and reclaim my checked-in baggage at the end of the entire journey?

    No, SpiceJet does not offer the facility of through check-in for onward connections with SpiceJet or other carriers. SpiceJet operates only point to point service and our passengers will have to check-in separately for other flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers. Our passengers need to check-in separately for any other carrier connecting flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers.

    When and how do I check-in?

    Airport check-in counters will open two hours prior to the scheduled departure time. Passengers are encouraged to report at the Airport between 1-2 hours prior to the scheduled departure time. Check-in counters for all our flights will close 45 minutes prior to departure. SpiceJet will not be able to accept any passenger reporting after the counters are closed. Any passenger reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled to any refund against their one-way fare paid.

    Can I reserve seats when I check-in?

    SpiceJet offers assigned seating at our airport check-in counters. For preferential seating, SpiceJet offers advanced seat assignment at the time of booking or after booking by paying an additional fee. In additional, passenger can also select seats at the time of web check-in with or without any charge. In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

    What should I do if my baggage has been lost during my flight with SpiceJet? Am I entitled to compensation?

    Hopefully this won’t happen but if it should please notify one of our Passenger Services Officers immediately and they’ll complete a Baggage Irregularity Report. We will endeavor to quickly locate and expedite it to you. If we can’t find it in seven (7) days we’ll provide lost baggage compensation in the amount of Rs 200 per Kg up to a maximum limit of Rs 3000.

    What is the maximum size allowed for my one piece of cabin baggage?

    A small hand baggage not exceeding 55cm + 35cm + 25cm (total 115 cm) on Boeing flights and 50cm+35cm+23cm totaling 108cms (42.5 inches) on Bombardier flights. In addition, it may not exceed 7 Kg.

    Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu, Srinagar & Leh airports.

    How much baggage can I check-in if I have connecting international flight?

    1. Passenger travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable within 24hrs of its flight departure to any domestic sector after landing in India.
    2. Passenger travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, are allowed Free Baggage Allowance of 15 Kgs per passenger per flight. (W.e.f 4th Nov,2014)

    Can I bring my weapons/Ammunitions?

    Yes. A fee of 5000INR per sector is to be paid for carrying weapons/ammunitions. Each passenger is allowed to carry one licensed fire arm (revolver, pistol, rifle) and not more than 50 live cartridges or as mentioned in Passenger’s license whichever is less.

    Who all will be exempted from applicable Weapon/Ammunitions Fees?

    Serving personnel from Defense forces, Para military forces and Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and / or ammunition for official purpose.

    Sportsman traveling either domestic or International for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun and/or ammunition provided they fulfill the following conditions:

    • Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
    • Valid license/authorization of fire arms and ammunition.
    • Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

    Can I carry my Liquor?

    Maximum of 5 liters with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.

    Carrying liquor to/from Surat, Ahmedabad & Patna is strictly prohibited as Gujarat / Bihar are dry states.

    Can I Pre-Purchase Excess Baggage?

    Checked baggage: SpiceJet allows free checked baggage allowance of 15 kg not to exceed 158 cm in overall dimensions (L+W+H) per passenger, for all domestic bookings. From Ex-IXJ, SXR & IXL, free checked-in baggage allowance is 22 kg per passenger per flight. From EX-IXJ and SXR, free checked-in baggage allowance is 22 kg per passenger per flight.

    At the Airport: Passenger(s) carrying more than the baggage allowance(i.e. 15 kgs) as mentioned above will be charged at rate INR 400/ Kg (effective from 22nd June, 2018) for domestic travel only.

    Prepaid excess baggage can be booked 6 hours prior to the departure of the flight at the following rates via our website or call centre (revised rate is effective from 22nd June, 2018):

    Domestic
    Fee type INR
    5 kg Prepaid 1600
    10 kg Prepaid 3200
    15 kg Prepaid 4800
    20 kg Prepaid 6400
    30 kg Prepaid 9600
    At Airport INR 400/ Kg (effective from 22nd June, 2018)

    Prepaid excess baggage once purchased, cannot be cancelled in stand-alone or used partially (e.g. if one has bought 5 kg and does not want to carry any excess baggage then the same is non-cancellable OR if one has bought 5 kg and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/non-reusable).

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333