Corporate Head Office

Corporate Head Office:

SpiceJet Ltd.,
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India.
Mobile : From outside India: +91 987 180 3333 +91 965 400 3333
From within India: 0987 180 3333 0965 400 3333

Customer Care - Call Center (24 Hours) Group Desk (For bulk bookings of 10 Passengers or more)

Mobile : From outside India: +91 987 180 3333 +91 965 400 3333
From within India: 0987 180 3333 0965 400 3333

For any Feedback / Suggestions / Complaints, please email at
custrelations@spicejet.com or Click here.

groupdesk@spicejet.com

Grievance Addressal -

For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:

Contact details of Nodal Officer & Appellate Authority from SpiceJet:

Nodal Officer: Ms. Pratima Rai
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday – Friday – 0900 Hrs – 1800 Hrs

Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday – Friday - 0900 Hrs – 1800 Hrs

Grievance Redressal Procedure:

The below is the procedure for any grievance redressal:

  1. Passenger first writes to Customer Relations on custrelations@spicejet.com and SpiceJet’s Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.
  2. If you are not satisfied with the response of SpiceJet’s Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at nodalofficer@spicejet.com
  3. If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at appellateauthority@spicejet.com quoting your unique Customer Relation Number.