FAQ's

Booking

    How do I book my flight?

    • Log on to our website that is www.spicejet.com, look at the availability of flights and the available fares, select the flight and fares, agree to our terms & conditions, fill in your particulars, complete the payment process, and finally generate an itinerary.
    • Call SpiceJet's 24-Hour Guest Sales & Reservation Center from outside India: +91 987 180 3333, +91 965 400 3333; from within India: 0 987 180 3333, 0 965 400 3333.
    • Go to any SpiceJet's walk-in airport ticket counters or sales offices.
    • Or, you can book a seat at any of the Travel Agents .

    Once your payment has been made, you will be issued a passenger Booking Reference Number(PNR), and your Travel Itinerary (your reference, receipt and booking detail) will be provided in person or emailed to you. Alternatively it can be collected at our airport sales counter, just outside the terminal. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket from any of the SpiceJet Ticketing Counters / Offices across India (charges not applicable for fresh bookings). This fee is applicable only on requests for a print of an existing itinerary / ticket, already paid for. Please note the Itinerary Printout Fee towards re-printing of each Itinerary Ticket is reflected under the “Itinerary Printout Fee – INR 100” column on the printout.

    Can I make a group booking on SpiceJet?

    More than 10 passengers may be booked as a group, for the same kindly contact the Group desk at groupdesk@spicejet.com

    Can I book and hold a reservation and pay later?

    Yes, passengers can hold the reservation and pay later when booking at least 2 clear days prior to their flight departure day. The booking can be on hold up to a maximum of 24 hours from the time of booking of any flight and will be automatically cancelled if full payment is not made by that time. This facility is only available through our Guest Sales & Reservation Centers or by having your travel agent contact us.

    How far in advance can I book a flight?

    SpiceJet's inventory is available until 28 March 2015.

    Do I receive a ticket when I book a seat on a SpiceJet flight?

    No. SpiceJet is truly a ticket-less airline. We've removed tickets from our service along with the costs associated with them. These savings are passed on to you, the passenger, and that means we're able to offer you a better fare for our services. SpiceJet offers a printed itinerary with a reference number and the details of the reservations.

    How do I pay for my booking?

    There are five ways to pay for your SpiceJet booking :

    • Online booking via the internet with your Master card, Visa and Amex or via internet banking. A Non-Refundable convenience fee per Passenger will be applicable for all transaction done online (Please refer Clause [3.1.9] of the T & C for applicable convenience fee).
    • For flights booked through the nationwide Guest Sales & Reservation Center- using your MasterCard/Visa Card/Amex Card.
    • For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard /Visa Card/Amex Card.
    • For seats purchased with one of SpiceJet's preferred travel agents using cash or your applicable credit/debit cards.
    • Cash payment may be done at any of the City Union Bank Branches for Hold bookings made through Guest Sales and Reservation Center. A non-refundable service fee will be applicable.

    Does SpiceJet accept foreign (Non-Indian) Credit Cards?

    Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by SpiceJet under the following conditions:

    • Visa, MasterCard and American Express Cards are accepted.
    • For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.

    When do you charge my credit/debit card after I have made a booking on-line?

    SpiceJet booking process will be complete only after the payment has been made by the passengers. SpiceJet has made arrangement for on-line payments through credit card. Your payment will be processed immediately.

    How can I book a seat without a Credit/Debit Card?

    If you don't have a Credit/Debit Card and would like to make a payment for a SpiceJet flight you can go to any of our ticketing/sales offices at airports or to any of our preferred travel agents and pay cash. You can also make the booking online with internet banking.

    Can I change/cancel my reservation (name, date and time changes)?

    Name changes on a confirmed booking are strictly prohibited. If you wish to change any of the details of your booking e.g. date and time or cancellation of your booking, you must inform us of your changes/cancellation at least one hour prior to scheduled departure of your flight. With effect from 06th September 2013, changes/cancellation to your booking will attract a flight change fee of 1500 INR per passenger per sector. Any difference of fare will be charged additionally as applicable. Changes/Cancellation to your booking can be done at our Guest Sales & Reservation Center or at any of our SpiceJet's Airport Sales Centers or online through the SpiceJet site. Changes / Cancellation within 1 hour of departure or failure to check-in for a SpiceJet flight at least 45 minutes prior to the scheduled departure time will result in the fare being forfeited. All fees are subject to change without notice.

    Can I make an open dated booking on SpiceJet?

    No, SpiceJet does not allow open dated bookings.

    In the event that I miss an onward flight on a connecting airline, as a result of my first flight being delayed, will SpiceJet put me on next available flight or refund my ticket?

    No, SpiceJet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying SpiceJet or another carrier. An exception shall be made for SpiceJet’s connecting flights that are offered by the system as 'connections'.

    Is a SpiceJet booking valid for travel on other airlines?

    No, definitely not!!

    What happens if my name is not on the list but I am sure I have made a booking?

    If a Passenger has made a booking, they should have a booking number and flight details. If they cannot remember their booking number, they should mention the Passenger’s name (as booked) and SpiceJet’s staff will hopefully be able to find the booking.

    Can I make a booking on SpiceJet if I live outside of India?

    Yes definitely, using applicable credit card(currently Indian cards- Mastercard/Visa/American Express or foreign issued- American Express). SpiceJet offers all its fares in Indian Rupees. Credit cards payments will be converted at your credit card’s current exchange rates. A Non-Refundable convenience fee per Passenger will be applicable for all transaction done on www.spicejet.com . Please refer Clause [3.1.9] of the T & C for applicable convenience fee.

    What documentation can I use for my expense claims/reports?

    You can use your itinerary provided by SpiceJet. It contains a breakdown of the amounts paid for your travel which you can submit to your company for reimbursement.