Terms of Carriage

The carriage of a Passenger is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticket less airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

  1. All Passengers, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.
  2. All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island).All NRI must have PIO(person of indian origin) or Passport with valid documents.
  3. Check-in starts "2 hours" before scheduled departure, and closes 45 minutes prior to the scheduled departure time. Passengers are requested to report at least 2 hours prior to departure time, at SpiceJet Check-in counters.
  4. Cancellation / Changes within "1 hours" prior to the scheduled departure time or failure to check-in for a SpiceJet flight at least 45 minutes prior to the scheduled departure time will result in the fare being forfeited.
  5. With effect from 06th September 2013, for all domestic sectors changes to your booking will attract a flight change fee of 1500 INR per passenger per sector per change. If the same fare is not available at the time of change, the difference in fares will also be applied in addition to the change fee plus changes to any applicable fees. All fees are subject to change without notice.
  6. Itinerary printouts with the name of the Passenger will be checked at the time of entering the terminal and at the check-in counter. Passengers who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket from any of the SpiceJet Ticketing Counters / Offices across India (charges not applicable for fresh bookings).This fee is applicable only on requests for a print of an existing itinerary / ticket, already paid for.Please note the Itinerary Printout Fee towards re-printing of each Itinerary Ticket is reflected under the "Itinerary Printout Fee - INR 100" column on the printout.
  7. Schedule is subject to change and regulatory authority approvals.
  8. One piece of cabin baggage of maximum 7 Kg (maximum 115 cm (L+W+H) in overall dimensions on Boeing flights and 50cm+35cm+23cm (Total 108cm) on Bombardier flights) is allowed per passenger. Passengers with infants are allowed an additional piece of hand baggage of maximum 7 Kg not exceeding the size dimensions. Due to airport security regulations, no cabin baggage is allowed on flights originating from Jammu or Srinagar airports.
  9. SpiceJet allows free checked baggage allowance of 15 kgs not to exceed 158 cm in overall dimensions (L+W+H), per passenger for all domestic bookings. From EX-IXJ and SXR free checked in baggage allowance is 22kgs per passenger per flight. Excess baggage can be purchased online, airports and guest sales and reservation centre atleast 12 hours prior from the flight departure as per pre-paid excess baggage slabs: 3kg: Rs. 600, 5kg: Rs. 1000; 10 kg: Rs. 2100, 15 kg: Rs.3300. Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if bought 5 kgs and does not want to carry any excess baggage then same is non cancellable OR bought 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundabale/ non-reusable. Baggage in excess of 15 kg/20 Kg is subject to a fee (Rs.250 per Kg) to be paid at the airport at check-in. SpiceJet will accept excess baggage if space permits. SpiceJet may refuse to carry any luggage that does not comply with its policies.

Connecting Flight Baggage Policy

  1. Passenger travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable.
  2. Passenger travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, Free Baggage Allowance as permitted by the International Carrier will be given maximum upto 23 Kg (30 Kg for bookings done prior to April 16, 2014), provided:
  3. a. Free Baggage Allowance must be reflected on the itinerary of International Flight.

    b. The above allowance would be applicable for Adult/Child bookings. Infant bookings does not qualify for the allowance.

Any Baggage weight exceeding 23 Kg (30 Kg for bookings done prior to April 16, 2014) would be charged the normal applicable excess baggage charges.

  1. Any spicy promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed.
  2. Certain fares could carry a restriction related to change/cancellation and policy. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of the return fare.
  3. Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.
  4. SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).
  5. SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Passengers while trying to connect to or from other airlines.
  6. The consumption of alcohol is prohibited on all SpiceJet domestic flights.
  7. SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Passengers or for the protection of property.
  8. Smoking is not permitted on any SpiceJet aircraft.
  9. SpiceJet highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items.
    In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard.
  10. Passengers will be subjected to a security screening prior to boarding the aircraft. This is mandatory as per Indian Regulations.
  11. The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.
  12. If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.
  13. The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  14. The Carrier's liability for loss or damage to baggage is limited to Rs 200 per kg with a maximum of Rs 3000 only. The Carrier assumes no liability for fragile or perishable articles.
  15. The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.
  16. In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be Rs 750,000 only if the passenger is 12 years or more of age and Rs 375,000 if the passenger is below 12 years of age on the date of the accident.
  17. Children under the age of 12 require adult accompaniment at all times. SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children (as per UNMR inventory). SpiceJet will charge an additional fee of 1500INR for each one-way journey for unaccompanied minors. Passengers should complete and sign an Unaccompanied Minor Form at the departing airports.
  18. SpiceJet shall not be liable for any damage(s) resulting from acts of error or omission in timetables or other published schedules, representations made by its employees, agents or representatives with regard to the date and/or time of departure/ arrival or operation of any flight except in cases where it is proved that the intention is to cause such damage.
  19. SpiceJet sells hot meals/snacks/refreshments and beverages on selected flights. Payment for the same will be accepted in INR only.
  20. Infants under the age of 2 years, and not occupying a seat, are subject to a fee of Rs. 1000.
  21. SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.
  22. Sports/Skiing equipment, Golf bags, Large Musical instruments, Bicycle, Surf Boards, LCD and LED TVs of size more than 39 inches and other such large and/or out of gauge items will be termed as Special Baggage. Special baggage when registered as Checked Baggage will be subject to a handling fee as detailed in the below grid:
  23. Domestic (Within India) INR 1000
    International (Ex-India) INR 2000
    Ex-Dubai AED 130 {+ DNATA Service Charge (AED 40)}
    Ex-Kathmandu NPR 3200
    Ex-Colombo LKR 5000
    Ex-Kabul USD 40
    Ex-Male USD 40
    Ex-Muscat OMR 14
    Ex-Sharjah AED 125 {+ DNATA Service Charge (AED 30)}

    Policy

    1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
    2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
    3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
    4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
    5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
    6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

    Carriage of Liquor:

    Maximum of 5 liters with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.

  24. Check in for Connecting Flights:

    For connection with Domestic sectors passenger will get two (2) boarding passes at the origin airport, one till transit point and the other one from transit point till final destination. Check in for the final destination will be allowed up to 45 min prior to departure time.

    In case Passengers failing to show up for boarding at the point of transit, 20 minutes prior to the departure despite having arrived on-time from the point of origin, he/she will be treated as a ‘Gate No Show'. The Baggage of such Passengers will be offloaded and handed over to the Passengers or the relevant airport authority at the transit station, without any liability on the part of SpiceJet.

    For domestic connection passenger can collect their baggage from final destination.

    Connecting Flights cancellation policy

    In case of delay or cancellation of a flight operated as part of the Connecting Flights the following shall apply:

    • In case of delay or cancellation of the flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the Passenger shall have to right to choose a refund; or a credit-shell for future travel on SpiceJet; or re-booking onto an alternative SpiceJet flight at no additional cost, subject to availability.
    • In case of a delay or cancellation of the connecting flight at the point of Transit, SpiceJet will, at its discretion and subject to availability of seats, offer the Passenger the option to travel on the next SpiceJet flight.
  25. Foreign (Non-Indian) Credit /Debit Card Acceptance:
    SpiceJet accepts payment for tickets through the use of Foreign Credit/Debit Cards. SpiceJet currently accepts Visa, MasterCard and American Express. For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.
  26. SpiceJet permits the carriage of live animals on its flights but booked through cargo services .Please refer to the full terms and conditions associated with the carriage of live animals on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the SpiceJet Call Centre and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat. The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled.
  27. Meal combo purchased at the time of booking are non refundable.
  28. All new taxes/charges levied by the Government of India or any statutory body subsequent to the date of booking and applicable on the date of travel shall be charged and payable separately.

Premium Seats

  1. Select premium seats for the convenience of extra leg room and/or speedy embarking and disembarking.
  2. Passenger between the ages of 15 to 65 without any medical condition(s), and travelling without an Infant, may choose to book a Premium Seat.
  3. SpiceJet reserves the right to refuse a Passenger an assigned Premium Seat at the time of check-in incase the above criteria is not met.
  4. In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.
  5. If you do not wish to pre book, your seat will be assigned at the time of check-in without any charges (as per the availability).

Denied Boarding, Flight Cancellation, Delay and Compensation

  1. Denied Boarding
    As a Policy, SpiceJet does not overbook its flight. However, in case of overbooked situation arising due to unavoidable situations (e.g. clubbing of flights etc.) resulting in passenger being denied boarding against their will, the compensation, as mentioned in clause (i) under the section "Flight Cancellations", shall be paid to the passenger(s) in addition to refund of air ticket.

    SpiceJet reserves the right to deny boarding to any passenger that is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases.

  2. Flight Cancellations
    SpiceJet will make all reasonable efforts to ensure timely operations of its scheduled flights. However, due to unforeseen circumstances causing a delay or cancellation of its scheduled operations :

    SpiceJet shall endeavour to inform the passenger(s) about flight cancellation atleast three hours in advance through telephone call or SMS, provided the passenger(s) have given correct and working mobile number at the time of effecting the reservation.

    In respect of passenger(s) who have provided correct and working mobile number at the time of effecting the reservation and have not been informed at least three(3) hours in advance about the cancellation of the flight on which they were scheduled to travel, SpiceJet shall
    1. provide following financial compensation only if the amount of tickets price is higher than the compensation amount as below:
      1. Rs.2,000 or the value of the ticket whichever is less for flights having a block time of upto and including one hour.
      2. Rs.3,000 or the value of the ticket whichever is less for flights having block time of more than one hour and upto and including two hours.
      3. Rs.4,000 or the value of the ticket whichever is less for flights having a block time of more than two hours.

      If the cost of the ticket is less than the amount of compensation indicated above, the airline will be liable to compensate to the ticket price. AND
    2. refund the ticket price to the passenger(s) in the event they do not wish to travel instead on any subsequent SpiceJet flight or on another carrier's flight or if so desired by the passengers, they shall be offered alternate travel opportunities at no additional cost. AND
    3. provide reasonable refreshments in the event they have already reported for their original flight and whilst they are waiting for the alternate flight / arrangement.

    No compensation as mentioned in this clause other than refund of tickets cost shall be payable to any of the affected passenger(s) in the event:

    • Adequate contact information ( i.e. mobile number) has not been provided by the passenger(s) at the time of effecting the reservation; or
    • Information about cancellation has been provided at least three (3) hours before scheduled / revised departure time; or
    • Passenger(s) do not accept the alternate travel arrangement made by SpiceJet including offer of seat on subsequent flights of SpiceJet or any other carrier; or
    • The cancellations occur due to force majeure event, the impact of which lead to cancellation of the flight and which could not have been avoided even if all reasonable measures had been taken by SpiceJet. For this purpose force majeure event shall mean, including, but without limitation, political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulations or order affecting the aircraft, strikes and labour disputes causing cessation slowdown or interruption or work, meteorological conditions, mechanical failures, commotion, embargoes, cancellation/delays clearly attributable to Air Traffic Control, security /safety risks or any other factor that is beyond the control of SpiceJet.
    • Bookings made under the Student discount are changeable but not cancellable.
  3. Flight Delays
    In case the passenger has checked in on time and SpiceJet expects delays as follows, it shall provide reasonable refreshments to such checked in passengers:.
    1. Delay of 2 hours or more from scheduled / revised departure time for flight having block time of upto two and a half hours;
    2. Delay of 3 hours or more from scheduled / revised departure time for flight having block time of more than two and a half hours and upto five hours;
    3. Delay of 4 hours or more from scheduled / revised departure time for flights not falling under sub-clause (i) and (ii) above.

    In case the expected time of departure due to delay is more than 24 hours hotel accommodation shall be provided wherever necessary. SpiceJet shall have absolute discretion in selection of hotels under the given circumstances and no reimbursement shall be made in this regard.

    No compensation as mentioned in this clause shall be payable to any of the affected passengers in the event such delay is caused due to force majeure event as mentioned hereinabove in section (b)

The compensation mentioned above under respective categories is not cumulative and cannot be clubbed together.

The above policies are governed by the Civil Aviation Requirements of Ministry of Civil Aviation, Government of India.

Any disputes / grievances may be addressed toCustomer Services at
Email: custrelations@spicejet.com
Call Centre No.:- From outside India: +91 987 180 3333, +91 965 400 3333; from within India: 0 987 180 3333, 0 965 400 3333.

Definitions

"Baggage" means your personal property accompanying you on your trip. It consists of both your Checked Baggage and Cabin Baggage.

"Booking" (otherwise known as electronic ticket) means the details which we or out authorized agent have entered into our system relating to a journey.

"Cabin Baggage" (sometimes referred to as carry-on or unchecked baggage) means any of your Baggage other than Checked Baggage (You take your Cabin Baggage into the cabin of the aircraft with you.)

"Checked Baggage" means that part of your Baggage which we have taken into our custody for carriage in the hold of the aircraft and for which we have issued a baggage check.

"Passenger" means any person with a Booking who is to be carried or who is carried on the aircraft, except members of the crew.