SpiceJet Citizen's Charter

SpiceJet's aim is to be a safe and reputable scheduled passenger airline focused on maintaining the lowest cost structure and quality passenger services to provide the lowest air fares and high consumer value to the Indian domestic transportation markets.

SpiceJet Citizen's Charter is presented to give information on all policies and procedures affecting our valued customers.

Reservation, Booking and Payment Process

Fares

Cancellations and Changes

Forms Of Payment

There are five ways to pay for your SpiceJet booking :

  • With effect from 07 Jun' 18, the revised applicable non-refundable convenience fee shall be levied on all transactions completed as per the table given below:
    Convenience Fee (per passenger per segment)
    Transaction Channel Domestic International
    Credit & Debit cards Charges INR 225 INR 350
    Internet Banking Charges INR 225 INR 350
    Airport Ticketing Counter Charges INR 225 INR 350
    Booking Made from Reservation INR 225 INR 350
    Any other SpiceJet payment mode INR 225 INR 350
    Payment made through UPI INR 125 INR 125
  • For flights booked through the nationwide Reservations - using your MasterCard/Visa Card/Amex Card.
  • For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard/Visa Card/Amex Card.
  • For seats purchased with one of the Travel agents using cash or your applicable credit/debit cards.

Check-in Procedures

Passengers require valid identification (ID) documents to be carried for the contract of carriage to be fulfilled. Passengers not in possession of valid ID cannot be accepted for boarding.

In order to ensure that our simplified booking procedure are not in any way misused and to protect the interest of our valued passengers, we require valid identification documents to be carried by the passengers at the time of entry into the airport. The identification proof should be produced at the time of check-in & must be in possession of the passengers throughout the journey.The following are considered to be valid photo identification documents for domestic travel:

  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • PAN card issued by the Income Tax department
  • Photo identity card issued by the employer, being government and reputed private sector organizations

In case the passengers do not posses any of the above documents, they should carry any other relevant attested document that contains a recent photograph of the traveling passengers.

Passengers booking through travel agents and who do not possess any of the valid photo ID documents indicated above should affix a recent passport size photo on the itinerary and have the seal of the travel agent stamped on the photograph.

All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island).All NRI must have PIO(person of Indian origin) or Passport with valid documents.

For all international flights, the only acceptable proof of identification would be a valid passport.

Itinerary Printouts with the name of the Passenger will be checked at the time of entering the terminal.Passengers who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal.This can be done on production of the booking reference number. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket from any of the SpiceJet Ticketing Counters / Offices across India (charges not applicable for fresh bookings). This fee is applicable only on requests for a print of an existing itinerary / ticket, already paid for.Please note the Itinerary Printout Fee towards re-printing of each Itinerary Ticket is reflected under the "Itinerary Printout Fee - INR 100" column on the printout. Please note that SpiceJet does not have ticketing counters at Srinagar & Leh airport.

Check-in Time - Passengers are required to report for check-in at the Airport at least 2-hours prior to the scheduled departure time for domestic flights and 03 hours prior to the scheduled departure time for international flights, Check-in counters for all our domestic flights close 45 minutes prior to the scheduled departure time and for international flights 60 minutes (75 minutes in case of Dubai and Kabul) prior to the scheduled departure time. SpiceJet will not be able to accept any Passenger reporting after the counters are closed. Any Passenger reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled for any refund and their fare paid forfeited.

Passenger Services

All airports are manned by SpiceJet commercial staff to handle Passenger queries, provide special assistance and sort out any problem faced by Passengers related to their travel with SpiceJet.

Baggage Allowance

Checked Baggage - The free checked baggage allowance on SpiceJet international flights w.e.f 1st May 2017 is as follows.

Sector Free Bag Allowance Excess Baggage Per KG
Ex India to Male 20 Kgs INR 500
Ex India to Muscat 30 Kgs INR 525
Ex India to Bangkok 20 Kgs INR 525
Ex India to Colombo 30 Kgs INR 660
Ex India to Dubai 30 Kgs INR 525
Ex India to Kabul 30 Kgs INR 500
Ex India to Dhaka 20 Kgs INR 175
Ex Male 20 Kgs USD 9
Ex Colombo 30 Kgs LKR 1560
Ex Dubai 30 Kgs AED 60
Ex Kabul 30 Kgs USD 9
Ex Muscat 30 Kgs OMR 4
Ex Bangkok 20 Kgs THB 315
Ex Dhaka 20 Kgs BDT 215

The dimensions of the checked baggage should not exceed 158 cm (62 inches) in overall dimensions (L+W+H). SpiceJet does not have a limit on the number of bags; however each bag must not exceed 32 kgs as per airport baggage restriction.

SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage

Checked baggage: SpiceJet allows free checked baggage allowance of 15 kg not to exceed 158 cm in overall dimensions (L+W+H) per passenger, for all domestic bookings. From Ex- Jammu (IXJ), Srinagar (SXR) & Leh (IXL), free checked-in baggage allowance is 22 kg per passenger per flight.

At the Airport: Passenger(s) carrying more than the baggage allowance(i.e. 15 kgs) as mentioned above will be charged at rate INR 400/ Kg (effective from 22nd June, 2018) for domestic travel only.

Prepaid excess baggage can be booked 6 hours prior to the departure of the flight at the following rates via our website or call centre (revised rate is effective from 22nd June, 2018):

Domestic
Fee type INR
5 kg Prepaid 1600
10 kg Prepaid 3200
15 kg Prepaid 4800
20 kg Prepaid 6400
30 kg Prepaid 9600
At Airport INR 400/ Kg (effective from 22nd June, 2018)

Prepaid excess baggage once purchased, cannot be cancelled in stand-alone or used partially (e.g. if one has bought 5 kg and does not want to carry any excess baggage then the same is non-cancellable OR if one has bought 5 kg and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/non-reusable).

For International Pre-paid excess baggage slabs and pricing are given below :

INTERNATIONAL: EXCESS BAGGAGE PRE-PURCHASE (revised rate with effect from 1st December 2016)
MARKET ( From-To) 5 Kg 10 Kg
Ex-India 2475 INR 4950 INR
Ex-BKK 1300 THB 2600 THB
Ex-CMB 5400 LKR 10800 LKR
Ex-DXB 140 AED 275 AED
Ex-KBL 40 USD 75 USD
Ex-MCT 15 OMR 30 OMR
Ex-MLE 40 USD 75 USD
Ex-DAC 2963 BDT 5925 BDT

Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if the passenger purchased 5 kgs and does not want to carry any excess baggage then same is non cancellable OR passenger purchased 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/ non-reusable.

Each slab for Prepaid Excess Baggage can be booked only once i.e. Per Passenger /Per PNR/ Per Sector.

Hand Baggage
Cabin baggage of maximum 7 kg. (which would include Laptop and duty free shopping bags) having maximum overall dimensions of: 115 cms. (L+W+H) on Boeing flights and 108 cms. (L+W+H) on Bombardier flights is allowed to be carried per passenger, free of cost. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7 kg., not exceeding the size dimensions, as mentioned hereinbefore. Due to airport security regulations, no cabin baggage is allowed on flights originating from Jammu, Srinagar & Leh airports.

Less than stipulated weight of check-in baggage does not qualify for the difference of weight in hand baggage and vice versa.

Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

Oversized or overweight hand baggage (exceeding 7 Kg) is not permitted in the cabin for safety & security reason. Such baggage is required to be checked in and loaded in the baggage compartment of the aircraft.

Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu, Srinagar & Leh airports.

Connecting Flight Baggage Policy

  1. Passenger travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable within 24hrs of its flight departure to any domestic sector after landing in India.
  2. Passenger travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, are allowed Free Baggage Allowance of 15 Kgs per passenger per flight. (W.e.f 4th Nov,2014)
Assigned Seating

SpiceJet allows pre-selection of preferential seats by paying an additional fee at the time of booking or after booking on www.spicejet.com, through the Reservations and airport ticketing counters. In addition, passenger can also select their preferred seats at the time of web check-in. If no seats are pre-purchased, passenger will be assigned a seat at the time of check-in at the airport. In case of exigencies SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

Boarding

Boarding gate closes 20 minutes prior to departure for domestic flights and 25 minutes prior to departure for international flights. However, from Kabul the boarding gate closes 45 minutes prior to flight departure. SpiceJet reserves the right to deny boarding and cancel your reservation without refund or compensation, if you do not meet the boarding deadlines.

Special Assistance

SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.

Carriage of Unaccompanied (UNMR)

  1. SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children.
  2. SpiceJet will charge a fee of 1500 INR for Domestic sectors for unaccompanied minors.
  3. It is mandatory to produce photo identification at the airport for all unaccompanied minors.
  4. Passengers should complete and sign an Unaccompanied Minor Form at the departing airports, we will take charge of their custody and on arrival we require the designated recipient to show identification and sign for the UNM's custody.
  5. During the trip the children will be escorted by the airlines staff throughout the airport processes and seated in the aircraft where our In-flight personnel will keep a watchful eye on them.
  6. A complimentary meal and beverage (from the available choices) will be provided to the UNMR passenger onboard.
  7. The UNMR will be handed over at the destination only to the authorized individual specified in the UNM form. Photo ID of personnel authorized to take handover of UNMR will be checked.
  8. The UNMR will not be accepted where there is an overnight stay involved.
  9. SpiceJet does not transfer of UNMR to international terminal for a connecting international flight of some other airline.
  10. Unaccompanied Minors transiting from a domestic flight to an international flight or vice versa is not accepted.
  11. For International sectors below Fee based on departure station per Sector would be charged towards Unaccompanied Minors.
Departure Fees
Ex India INR 3000
Ex Dubai AED 200
Ex Male USD 47
Ex Colombo LKR 7100
Ex Muscat OMR 25
Ex Bangkok THB 1575

Important Information regarding Minors & Children below the age of 18 years travelling to UAE.

  • All minors or children travelling under the age of 18 would need to have their parents passport copy and an form filled by their parents with relevant details of their home address/ U.A.E address and information about who would be receiving them in U.A.E.
  • If the minor or child is travelling with another family member, still an authorization letter from the parents or the guardians is required with parent or guardian passport copy.
  • The minor would be deported if the immigration suspects an illegal activity and the information provided are not sufficient to address that. In which case the normal INAD process and subsequent fines would be applicable.
  • This process is applicable only for arriving unaccompanied minors only (18 Years and below ).

Passengers between the age of 12 and 15 years are considered as Young Passengers (YP). They are expected to travel alone. If the parents/guardians wish their child to be treated as an unaccompanied minor, this can be facilitated. However, in such a case the UNMR procedure will be applicable. Young passengers are treated with the same care as Unaccompanied Minors. However, a Young Passenger cannot be held responsible a for 5-12 years old child, who will be treated as UNMR. Unaccompanied Minors are not accepted for travel to Kabul .

Cases:
If a child (5yrs to 12yrs) is accompanied by YP above 15 years of age, there are no charges
If a child (5yrs to 12yrs) is accompanied by a YP less than 15 years of age, UNMR for that child passenger is charged, there are no charges for YP

Carriage of Expectant Mothers:

  1. Expectant mothers may travel up to and including 36 weeks of their pregnancy, and will be accepted between the 28 to 36 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly.
  2. The certificate validity is for 2 weeks. This will have to be presented at check-in when requested. However in case of any associated complications (multiple pregnancy, complicated single pregnancy), a more recent certificate (within 48 hours) has to be produced.
  3. Expectant mothers 37 weeks and above are not allowed to fly.

Carriage of Infant Passengers:

  1. SpiceJet carries infants accompanied by adult passengers subject to availability of inventory. "Infants" are classified as children between 7 days to 2 years of age on the date of travel. Proof of age is required, so please carry the Infant's Passport/valid ID (birth certificate) for inspection at the airport on the date of travel. Infants under seven (7) days will only be accepted upon medical authorization from a physician.
  2. Passengers traveling with an infant need to book the infant inventory by paying the requisite fee when booking a ticket. If the passenger has forgotten to book the infant they may call the SpiceJet Reservations with the reservation number and the staff shall assist the passenger with the request.
  3. Each infant must be accompanied by one adult passenger. Each adult may carry only single infant due to safety norms of the airline.
  4. Infants will not be charged any basic fare.
  5. Infants will not be allotted/occupy a seat and are not entitled to a separate baggage allowance.

Carriage of animals

SpiceJet permits the carriage of live animals on its flights but booked through cargo services .Please refer to the full terms and conditions associated with the carriage of live animals on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the SpiceJet Reservations and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat. The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled.

Sports Equipment

Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:

Domestic (Within India) INR 1000
International (Ex-India) INR 2000
Ex-Dubai AED 150 + AED 40*
Ex-Colombo LKR 5000
Ex-Kabul USD 40
Ex-Male USD 40
Ex-Muscat OMR 16
Ex-Bangkok THB 1300
Ex-Bangladesh BDT 2394

*Additional charges charged by the Service Provider.

Policy

  1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage's shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
  2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
  3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
  4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
  5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
  6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

Carriage of Weapons / Ammunition in Checked Baggage by Passengers

SpiceJet will charge a fee of INR 5000/- per fire arm, air gun and /or ammunition (up to 50 rounds) per passenger for additional services provided during handling and carriage of fire arm, air gun or ammunition in their checked in baggage.

  1. Firearms and ammunition carried by bonafide customers, including sportspersons are allowed as checked baggage ONLY on SpiceJet, according to acceptance procedures. Each passenger is allowed to carry one licensed fire arm (revolver/pistol/rifle) and not more than 50 live cartridges or as mentioned in his/her license whichever is less.
    - Indian citizens should have an arms license valid in the sector of travel.
    - For foreign nationals, DGCA permission is required to carry the arms and ammunition for the sector of travel.
  2. Firearms must be unloaded and separated from the ammunition. Ammunition must be securely packed in fibre (such as cardboard), wood or metal boxes or other packaging specially designed to carry small amounts of ammunition.
  3. Passengers will be required to make a written declaration at the time of check-in or Checked Baggage Screening (whichever process is earlier), giving details of the weapon and license or permit and also present the weapon and ammunition for examination by SpiceJet Security staff. For sportspersons carrying additional arms and ammunition with DGCA permission, the following documents will also be produced at the time of declaring the weapon to the security staff :-
    1. Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
    2. Valid license/authorisation of fire arms and ammunition.
    3. Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

Following Personnel are exempted and will not be charged subject to fulfillment of the following conditions:

  1. Serving personnel from Defense forces, Para military forces and Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and / or ammunition for official purpose.
  2. Sportsman traveling either domestic or International for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun and/or ammunition provided they fulfill the following conditions :
    1. Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
    2. Valid license/authorization of fire arms and ammunition.
    3. Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

1. Bonafide passenger - Only 1 weapon, not more than 50 Rds (bullets) to be carried in Accompanied Hold Baggage (registered baggage) with a valid license.
2. Sports Person - More than 1 weapon and more than 50 Rds along with NRAI (National Rifle Association of India) Authority Letter and DGCA Permission.
3. Armed/ Para Military Forces - While travelling on duty, shall produce official travel orders and an inventory of weapons and ammunition being transported.

Carriage of Liquor:

Maximum of 5 liters with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.

Carrying liquor to/from Surat, Ahmedabad & Patna is strictly prohibited as Gujarat / Bihar are dry states.

Security Regulations

As per security regulations, Passengers are advised:

  • Not to accept packets or parcels from someone you do not know.
  • Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before baggage screening / check-in if you are carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one piece of hand baggage.
  • To carry battery cells or dry cells in registered baggage and not in the hand baggage or in any electrical/electronic items. If not carried in registered baggage, such articles are liable to be removed and the airline would not be in a position to hand-over the same at the destination.

Keeping safety of Passengers & equipment in mind, the following Security process has to be followed:

  • Printed travel itineraries will be checked at the time of entering the terminal building. Check-in baggage would be screened through an X-ray machine before check-in. Random physical checks are also carried out for checked baggage in addition to X-ray screening.
  • As per Government of India security regulations, Passengers will be required to undergo personal frisking & their hand baggage x-rayed before entering the pre-boarding sterile area.
  • Checked baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Passengers will be carried out. Unidentified baggage will not be loaded into the aircraft.
  • A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS (Bureau of Civil Aviation Security).

Dangerous Articles in Baggage

For safety reasons dangerous articles, such as those listed below, must not be carried in the Passenger's baggage:

  • Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, and pistol caps.
  • Flammable liquids and solids such as: lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices, and oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
  • Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.

In-flight Services

As per Government of India regulations and for the comfort of our Passengers, smoking is not permitted on any SpiceJet flights. Consumption of alcohol is prohibited on all SpiceJet domestic flights.

SpiceJet sells hot meals/snacks/refreshments and beverages on selected flights subject to availability.Alcoholic beverages are available for sale onboard only on international flights

Tariffs

SpiceJet reserves the right to deny any unsuitable passenger whether from improper attire, cleanliness, intoxication or medical concern.

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, SpiceJet shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of SpiceJet as to the dates or time of departure or arrival or as to the operation of any flight.

Promo Code

Promo Codes are specific codes given out to our Passengers to obtain a discount as and when certain promotional activities are carried out by SpiceJet. When a promotion occurs on SpiceJet, these Promo Codes are given out to our Passengers and/or Travel Partners through E-Mail or SMS, which may be used on the website to avail discounts on the basic fare.

Conditions :

  • Every Promo Code is active for only a certain period of time.
  • Some Promo Codes may be restricted to only Travel Partners/ Specific Travel Partners or may be given out to all our Passengers.
  • Certain low fares may be excluded from these Promo Code promotions.
  • Discount may be a fixed or a percentage value and the amount of discount may vary with every promotional activity.
  • Discount may or may not print on the Itinerary subject to the specific conditions of the promotional activity.
  • During the promotional activity, Promo Codes can be used for any number of PNRs/Passengers.

Usage :

During the booking process, on the payment page, you would be given an option of entering the Promo Code. On entering this Promo Code and clicking Continue, the effective discount will be applied and reduced from the basic fare. Now, you can make the balance payment as per the payment options available on the site.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333