The world has changed, but our priority to ensure your well-being hasn’t. We at SpiceJet are always looking for new ways to ensure your safety. In our continued effort to do so, we bring to you the Digit Illness Group Insurance, a unique product covering all hospitalisation expenses incurred due to COVID-19. Available at a low premium, its hassle-free claims process is designed to reduce your stress.

ABOUT DIGIT ILLNESS GROUP POLICY

Hospital
expenses

Cover for hospital expenses up to 3 lakh & all pre/post hospitalization expenses for 30/60 days.

Comprehensive
coverage

Cover for tests, medication & consultations during hospitalization for positive diagnosis of COVID 19

No restrictions on
room or ICU rent

No limit on ICU charges or room rent until the insured sum lasts.

Simple
claims

Zero-touch process that requires zero hard copies.

Choice of
coverage

Option to choose the insurance sum based on your requirement.

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FLEXIBLE AND POCKET FRIENDLY COVER

Choose sum insured option tailored to your needs. Refer to the table below to see a comprehensive outline of options available.

PREMIUM RATES PER MEMBER (including GST)
Sum Insured (Rs.) 50,000 1,50,000 3,00,000
Premium (Rs.) 443 785 1564
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AFFORDABLE PREMIUM. PRICELESS PROTECTION.

Click on each heading to know more.

Room Rent Restriction No restriction (up to sum insured)
ICU Limit No restriction (up to sum insured)
Pre/Post Hospitalization 30 Days/60 Days
Road Ambulance 1% of the sum insured

From INR 50,000 to INR 3,00,000.

15 Days

Individual basis

All Types of Hospitals as approved by Government for COVID-19 hospitalization.

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STEPS TO FOLLOW WHILE MAKING A CLAIM

Step 1
INTIMATION

Insured calls Digit to intimate the cashless claim

Insured informs Digit about the hospital details and shares the report from an ICMR authorized centre stating that insured has been tested positive for COVID-19 at [email protected]

Step 2
VERIFICATION

Digit will verify the eligibility of the cashless request as per policy T & C

Queries may be raised for any further documents or clarifications

If eligible, Digit will inform the hospital about the cashless approval (through service partner/TPA)

Step 3
SETTLEMENT

Approval for the treatment will be given by Digit through TPA

The amount will be settled with the hospital/provider directly

Step 1
INTIMATION

Insured calls Digit to file a claim

Digit registers the claim and triggers a link for document upload

Step 2
DOCUMENT UPLOAD

Insured uploads all the relevant documents or send their documents to [email protected]

Claims team assesses the documents and approves/denies the claim

Step 3
SETTLEMENT

Claims team checks if any additional documents are required

If claim is approved, the claim amount will be transferred to the customer’s bank account

To avail a cashless claim, the insured must have tested positive for COVID-19 and must have been hospitalized. For the full list of cashless hospitals, please visit https://www.medibuddy.in/networkHospitals. For cashless claims, the intimation must be sent to Digit Insurance 48 hours prior to the planned hospitalisation or within 24 hours in case of emergency.

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FREQUENTLY ASKED QUESTIONS

The sum insured amount depends on the policy premium you choose to pay and varies from Rs.50,000 to Rs.3,00,000 as mentioned in the table below.

Premium rates (including GST) per member
Sum Insured 50,000 1,50,000 3,00,000
Premium 443 785 1564

This policy is valid for a period 12 months from the date of issuance.

The maximum age is 60 years. Children from 90 days to 18 years can also be covered if either of their parents have taken this policy.

Yes, the initial waiting period is 15 days.

This is an individual policy. For example, if you opt for a Rs.785 plan/member, each member will get a coverage of Rs.1.5 lakh.

To avail cover, please click on the “Get Insured” button. You’ll be redirected to Digit Insurance’s page. Please select the premium amount and the number of members and fill the complete details of the members. Proceed to pay to complete the enrollment.

Spicejet customers can enrol this policy for self, spouse and a maximum of 2 children.

A claim can be triggered once the user is tested positive for COVID-19.

Yes, you can opt for a cashless claim by visiting any empaneled network hospitals.

All Types of Hospitals as approved by Government for COVID-19 hospitalization.

Kindly visit this link- https://www.medibuddy.in/networkHospitals

You can contact Digit’s 24-hour call centre at 1800-258-4242 or email them at [email protected]

Premium amount paid for the policy is non-refundable after free look period of 15 days.

No, the sum insured cannot be increased post purchase of the policy. However, if the policy purchased has an insured sum of less than Rs.3 lakh, you may buy another policy, but the total sum insured of both the policies collectively should not exceed Rs.3 lakh.

Yes, you need to ensure that the “Insured Member(s) is/are not suffering/suffered from diabetes, hypertension, disease related to heart/lungs/kidney/liver, cancer, stroke or any condition that needs ongoing medication or the insured members(s) is/are due for any medical treatment, at the time of buying this policy”

To purchase the Digit Insurance for COVID-19, follow these steps:

Step 1: Visit the home page/home screen of the website/app or open up one of our emailers/SMSs

Step 2: Click on the tab for COVID-19 insurance on the website/app or ‘Learn More’ in the SMS/Emailer. This will lead to a dedicated landing page on SpiceJet (the page that you’re currently on) that contains the details of the insurance coverage

Step 3: Click on the ‘Get Insured’ button to complete the enrolment

Step 4: Accept the disclaimer that’ll redirect you to a Digit Insurance page

Step 5: Select your preferred option

Step 6: Make the payment

Disclaimer: This communication is intended solely for the SpiceJet customers. Insurance is provided under Digit Illness Group Insurance arranged by SpiceJet.This policy is valid only for customer(s) who have flown with SpiceJet in the past or have a valid booking with Spicejet.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • a)   Passenger who require Oxygen Onboard:
    • SpiceJet provides oxygen onboard without any charges and is subject to availability and needs prior approval.
    • Please complete a Medical Information Form to let us know of the flow rate you need, in litres per minute.
    • Passenger to write to [email protected] with an updated form filled by the patient’s treating doctor at least 48 hours before your flight departure.
    • Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team.
    • Passenger whose Oxygen request has been approved should report at least 3 hours prior to the departure of the flight.
    b)   Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
    • For more details refer https://www.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333