Introducing SpiceJet Zero Cancellation, Trip cancellation extension powered by Liberty General Insurance Ltd. Now, planning your trip would be easier than ever. Add to your flight booking and get insured against cancellation fee if you change your travel plans. Cancel with ease, claim refund and get your money back.

Easy
to Add

Full refund* of cancellation
fee upto ₹5000

Hassle
free claims

01

Select “Zero Cancellation” add-on while booking your flight on SpiceJet’s Website.

02

Complete your flight booking.

03

The policy will be sent by “Liberty General Insurance Ltd.” to the email address provided while booking the flight

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For more details on risk factors, terms and conditions please read sales brochure carefully or refer to the Liberty Secure Travel (UIN: LIBTIOP19017V011819) policy wordings, before concluding a sale.

HOW TO CLAIM YOUR REFUND?

After you cancel your flight booking, to claim your refund online please visit the Claim page by clicking on “Claim Now” button below, upload required documents and raise your claim with Liberty General Insurance Ltd. Refund will be processed within 24-48 hours* after successful verification of your claim.

CLAIM NOW!
Or Call at 1800-266-5844
You can also email at [email protected]
FREQUENTLY ASKED QUESTIONS

Zero Cancellation (Trip Cancellation Extension powered by Liberty General Insurance Ltd.) is an Add-on Insurance product facilitated by SpiceJet for its passengers booking their flight ticket on SpiceJet website and mobile site. This product facilitates customers to claim the reimbursement of cancellation charges maximum upto INR 5000 applied in the event of cancellation of the flight ticket(s).

Customer can claim reimbursement of cancellation charges maximum upto INR 5000 per policy.

  • 1. Log on to www.spicejet.com or App
  • 2. Select your preferred flight.
  • 3. On the add-ons product page, select Zero Cancellation (Trip Cancellation Extension).
  • 4. Premium amount would be added to the Total due amount.
  • 5. Make the payment to complete the purchase.
  • 6. Receive the policy document from LGI on your email ID.

The following amount paid would not be considered for the purpose of processing the claim

  • 1. Convenience Fee
  • 2. Any add-on purchased (for example meals, seats, spicemax)
  • 3. Amount paid for Zero Cancellation (Trip Cancellation Extension).

To claim the refund of cancellation charges, customer must call Liberty General Insurance helpline number 1800 266 5844 or register the claim online by visiting the link www.libertyinsurance.in.  

Zero Cancellation (Trip Cancellation Extension) Insurance cover is available as understated.

  • 1. Only for domestic flights booked directly on www.spicejet.com.
  • 2. Applicable for flights with a departure time beyond 36 hours from the booking time and the travel date should not be more than 90 days from the date of booking.

No, This product is available only in the booking flow and cannot be added once the flight ticket is booked.

Customer needs to submit the following details with Liberty General Insurance

  • 1. SpiceJet Flight Ticket
  • 2. Cancellation confirmation along with refund amount received from SpiceJet.
  • 3. Policy Document.

Customer will be refunded the cancellation charges (excluding convenience charges and any add-on) levied by SpiceJet, up to a maximum of INR 5000.

Yes, the claim should be submitted post cancellation of ticket with SpiceJet and up to a maximum of 10 days from the date of travel.

To file a claim the cancellation of booked flight ticket must be done 24 hours prior to the scheduled departure time.

A customer is not eligible to receive the claim under following scenarios

  • 1. Cancellation of ticket in less than 24 hours of travel
  • 2. Customer registers the claim after 10 days from the date of travel
  • 3. Customer fails to provide the required details to Liberty General Insurance

Yes, Liberty Secure Travel Insurance cover is applicable for non-refundable flights as well.

Yes, you can opt for this cover for all passengers on a PNR by adding it for all passengers and by making the complete payment

Yes, you have the choice of opting for either both flights or only one flight in case of round trip or multi-flight booking.

Yes, you can file the claim against the partial cancellation of booked flight ticket.

Liberty Secure Travel Insurance cover is available for the Indian nationals for the age group from 3 Months to 70 years.

The maximum amount that can be claimed is INR 5000 under this product.

In case a customer misses his/her flight for whatsoever reason, the amount paid for Zero Cancellation (Trip Cancellation Extension) Insurance cover will be forfeited.

  • The Liberty Secure Travel Insurance Cover - “Zero Cancellation” (“Product”) is available for all bookings made for flights operating within India (direct, return or multi-city) on SpiceJet’s official website - www.spicejet.com, or mobile application.
  • The Product can only be availed if the date of travel is between thirty-six (36) hours to ninety (90) days from the date of booking the flight.
  • A passenger will be not be eligible to claim the benefit under this Product, if:
    • 1. the cancellation of the ticket is done within twenty-four (24) hours prior to the scheduled departure of the flight; or
    • 2. the passenger is a ‘no-show’ at the airport; or
    • 3. the passenger chooses to change its originally-booked flight .
  • As per the benefit available under the Product, a passenger would only be reimbursed by the insurer the cost of the cancellation charges charged to the passenger in respect of its booking. The maximum cost of cancellation charges that is covered for reimbursement under the Product is INR 5,000/- (Rupees Five Thousand only) Any and/ or all amounts paid in respect of any convenience fee and/ or add-ons etc., including but not limited to the charges paid for the Product shall not be refunded.
  • A passenger cannot opt for the Product, if the:
    • 1. booking for travel is for more than ninety (90) days in advance at the time of intending to purchase the Product; or
    • 2. booking for travel is within thirty-six (36) hours of the scheduled departure at the time of intending to purchase the Product; or
    • 3. booking is made for international destinations;
    • 4. booking is being made for an infant of age of less than 3 months, or for a passenger of the age of 70 years and/ or above; or
    • 5. booking is being made for a foreign national;
  • Any and all claim(s) related to this Product is/ are to be made solely to the insurer – Liberty General Insurance Limited, by reaching them out at [email protected]. SpiceJet Limited is and shall not be responsible in any manner whatsoever for any acceptance and settlement related to claims under this Product.
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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • a)   Passenger who require Oxygen Onboard:
    • SpiceJet provides oxygen onboard without any charges and is subject to availability and needs prior approval.
    • Please complete a Medical Information Form to let us know of the flow rate you need, in litres per minute.
    • Passenger to write to [email protected] with an updated form filled by the patient’s treating doctor at least 48 hours before your flight departure.
    • Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team.
    • Passenger whose Oxygen request has been approved should report at least 3 hours prior to the departure of the flight.
    b)   Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
    • For more details refer https://www.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333