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Your favourite airline now brings you closer to your favourite international destinations. Apply for Visa online with the simplest and most convenient visa application process click on the destination below to apply.

Terms and conditions:

Visa Services

  • The visa services (except to United Arab Emirates) (“visa Services”) are provided by and fulfilled by Udaan India Private Limited (Udaan).
  • Product Offering: visa Services will be offered only to Indian Nationals traveling from India to Countries listed under the form except United Arab Emirates and applicable nationalities for India e-visa
  • Fulfillment Process: To avail visa Services please click on the desired destination. You will be redirected to Udaan's website to submit your contact details.
  • Udaan's visa representative will contact you within 24 business hours of receipt of the details (except Sundays and Public holidays) and advise you on the process / documentation required. Please note that you are solely responsible for the correctness of the details provided. For any queries, you can write to [email protected].
  • Please note: you are making the payment to Udaan directly. SpiceJet limited (“SpiceJet”) is not responsible / involved in this fulfilment process. Also, all payment made for visa services is non-refundable.
  • That at no point of time SpiceJet will be responsible/liable for loss / damage of any documents including passport.
  • That money once paid for availing the visa services is not refundable under any circumstances. No refund will be provided in case of delay / rejection of visa. SpiceJet will not be liable and/or responsible for such refunds, delays, rejections, payment and fulfillment of visa services or in respect of any disputes in relation thereto, in any manner whatsoever.
  • Rates for visa Services are subject to change without prior intimation.
  • Modifications and Refunds: All payments made to Udaan for availing the visa Services will be non-refundable.
  • For all queries / issues you will need to write to [email protected].
  • The fulfillment of visa Services is done by Udaan India Private Limited.
  • SpiceJet will not be responsible for the confirmation and fulfillment of visa Services or in respect of any disputes in relation thereto, in any manner whatsoever.
  • Limitation of Liability and Disclaimer of Warranties: The information published on the Website regarding visa Services may be incomplete or include inaccuracies or typographical errors.
  • SpiceJet does not represent or warrant that visa Services will be uninterrupted or that there will be no failures, errors, omissions, or loss of transmitted information. SpiceJet hereby disclaims all warranties, conditions and liability about visa Services or its availability or suitability of visa Services for any particular purpose. Visa Services are provided by Udaan and are provided "as is" without warranty of any kind.
  • In no event shall SpiceJet be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of visa Services or the inability to use visa Services, or availability of visa Services, or otherwise arising out of the use of visa Services, whether based on negligence, contract or strict liability or otherwise.
  • Personal Profile and Registration: Your personal profile provided will be stored by Udaan. SpiceJet assumes no liability or responsibility towards the same.
  • Taxes, surcharges, and fees: All known taxes, surcharges, and fees will be collected by Udaan. In case of any additional taxes, surcharges, and fees, same need to be paid to Udaan directly. Information on these charges is not given at the time of requesting Visa Services.
  • Modification of Terms: SpiceJet reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Availing of Visa Services following any such changes shall constitute your acceptance of such changes.
  • Dispute Resolution: Disputes, if any, will be subject to the exclusive jurisdiction of the courts at New Delhi, India.

UAE Visa and marhaba Services

  • Once you have submitted your contact details to SpiceJet, you will be contacted by dnata within 24 business hours to explain the process, documentation and fee.
  • On receipt of the mandatory documents, dnata will scrutinize / verify the same. Upon successful verification, you will be intimated via email to make payment towards processing of the UAE visa(s) and/or marhaba Services. The payment will be made directly to dnata.
  • Upon successful completion of payment, dnata will have the UAE visa(s) and/or marhaba Services voucher issued within 3 to 4 business days (except Fridays, Saturdays and Sundays). The same will be forwarded to you via email by dnata. In case of any additional document required by immigration, approval process may be delayed.
  • No refund shall be provided for rejection / or any liability in case there is a delay in processing of UAE visa / marhaba Services at the immigration's end. Once the UAE visa / marhaba Services vouchers is/are issued, the same cannot be cancelled. Visa can be cancelled with a charge. Amendment/changes are not permitted once visa is in process with immigration and post approval.
  • SpiceJet will not be responsible or involved in any service deliveries. All queries need to be forwarded to [email protected].
  • Limitation of Liability and Disclaimer of Warranties: The information published on the Website regarding visa Services may be incomplete or include inaccuracies or typographical errors.
    • SpiceJet does not represent or warrant that visa Services will be uninterrupted or that there will be no failures, errors, omissions, or loss of transmitted information. SpiceJet hereby disclaims all warranties, conditions and liability about visa Services or its availability or suitability of visa Services for any particular purpose. Visa Services are provided by dnata and are provided "as is" without warranty of any kind.
    • In no event shall SpiceJet be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of visa Services or the inability to use visa Services, or availability of visa Services, or otherwise arising out of the use of visa Services, whether based on negligence, contract or strict liability or otherwise.
  • Dispute Resolution: Disputes, if any, will be subject to the exclusive jurisdiction of the courts at New Delhi, India.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333