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SpiceJet launches dedicated cargo services to various cities in the North East
  • First Indian carrier to introduce dedicated cargo flights connecting North East India
  • Introduces 14 new cargo flights to Assam, Manipur, Mizoram, Nagaland and Tripura
  • Dedicated freighter operations to improve logistics & connectivity boosting the growth of trade in North-Eastern India
  • SpiceJet has transported over 50,000 tons of cargo since nation-wide lockdown began – more than double of all domestic airlines combined together

Gurugram, September 16, 2020: SpiceJet, the country’s favourite airline and the largest air cargo operator, has launched 14 new cargo flights to and from North Eastern India using its Bombardier Q400 freighters thus ensuring unparalleled connectivity with the rest of the country.

In line with its commitment to enhance regional connectivity, SpiceJet is the first Indian carrier to introduce dedicated cargo flights for North Eastern India. The dedicated cargo flights will help transport fresh fruits, vegetables, flowers, perishables, fish seeds, fresh fish, pharmaceuticals, medical equipment, express cargo and other general cargo. Besides improving logistics and connectivity, the new freighter service will boost the growth of trade in the North Eastern markets and help Micro, Small & Medium Enterprises.

The airline will operate daily cargo flights on Kolkata-Guwahati, Guwahati-Kolkata, Kolkata-Imphal and Imphal-Kolkata sectors. SpiceJet has also introduced cargo flights between Kolkata and Guwahati via Aizawl and Dimapur which will operate twice-a-week. The airline will also operate cargo flights on the Kolkata-Agartala and Agartala-Guwahati sectors thrice-a-week and twice-a-week on Kolkata-Silchar and Silchar-Guwahati routes.

SpiceJet connects Guwahati with key cities across the country including Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Patna, Hyderabad, Jaipur, Amritsar and has been transporting cargo both to and from the capital of Assam using the belly space of its passenger aircraft. During the nationwide lockdown there wasn’t even a single day when SpiceJet’s planes did not take off with vital supplies. The airline ensured that the supply chain to Guwahati and the rest of the North East remained intact carrying key supplies on a daily basis.

Shri Sarbananda Sonowal, Hon’ble Chief Minister of Assam, said, “I would like to congratulate SpiceJet for this wonderful and much needed initiative that would provide a big boost to traders and business houses in Assam and North East, a region that has such terrific growth potential. Farmers from the region can now transport their fresh farm produce across the country and internationally also. I would urge local businesses, traders, entrepreneurs to make use of this opportunity that provides us access to markets not only within India but across the globe. SpiceJet dedicating a part of its fleet to improving connectivity and strengthening the supply chain in Assam and North East is a welcome step that will immensely help and boost local business, trade, micro, small & medium enterprises and farmers.”

Ajay Singh, Chairman & Managing Director, SpiceJet said, “I am delighted to announce the launch of our dedicated cargo flights across various cities in North Eastern India. While being one of the most culturally and geographically rich regions in India known for their natural produce, consumables and other essential products, the North East still suffers from a lack of connectivity and it has always been a dream to help better integrate this wonderful part of India with the rest of our country. Our dedicated cargo service will provide the quickest access to farmers and businesses in the North East to transport their goods to the rest of the country while at the same time facilitating easy transportation of essential cargo to the region. As the Hon’ble Prime Minister has said that North East has the potential to become India’s growth engine, we sincerely hope that our dedicated cargo flights will help significantly transform the region.”

SpiceJet operates a fleet of 13 cargo aircraft including two wide-body planes and is the only Indian carrier to operate long-haul cargo flights to Europe. The induction of wide-body cargo planes has significantly enhanced the airline’s operational capability allowing it to operate non-stop cargo services across the globe to destinations in Europe, Africa and CIS countries.

SpiceJet’s international cargo network now spans over 44 international destinations that include Almaty, Abu Dhabi, Baghdad, Bahrain, Bangkok, Bishkek, Cambodia, Cairo, Cebu, Chad, Colombo, Dhaka, Doha, Dubai, Guangzhou, Ho Chi Minh, Hong Kong, Huangzhou, Incheon, Jakarta, Kabul, Kathmandu, Khartoum, Kyrgyzstan, Kuala Lumpur, Kuwait, Male, Myanmar, Shanghai, Singapore, Sharjah, Sulaymaniyah, Tashkent, Ukraine, among others.

Pioneer of India’s ‘Marine Krishi Udaan’, SpiceJet had launched dedicated freighter flights earlier this year in February 2020, from Chennai & Vishakhapatnam to Surat & Kolkata to boost the country’s shrimp farming. The airline’s cargo services operate on both domestic and international routes, powered by fully integrated transportation network including air cargo, ground transportation and warehousing facilities across the country.
Since the nationwide lockdown began, the airline has operated more than 7000 cargo flights and transported over 50,000 tonnes of cargo since March 25, 2020. Out of these flights, around 3000 were to international destinations.

On April 7, 2020, SpiceJet operated the India’s first cargo-on-seat flight carrying vital supplies in passenger cabin and belly space. Since then, the airline has been regularly deploying its B737 and Q400 passenger aircraft to carry cargo in the passenger cabin.
In addition to handling its regular cargo business, SpiceXpress has been regularly transporting surgical supplies, sanitizers, face masks, coronavirus rapid test kits, IR thermometers etc. and providing doorstep deliveries of essential supplies, medicines and medical equipment to various cities in India. The airline also contributed in a big way to support the government’s ‘Krishi Udan’ and ‘Marine Krishi Udaan’ initiatives, thereby lending a helping hand to Indian farmers and fishermen, by carrying a record 9500 MT of shrimp & farm produce since the lockdown has started.

Freighter schedule:

Flight no.

Origin

Destination

Departure

Arrival

Frequency

SG7711

Kolkata

Imphal

8:00 am

9:35 am

1,2,3,4,5,6,7

SG7712

Imphal

Kolkata

11:05 am

12:50 pm

1,2,3,4,5,6,7

SG7713

Kolkata

Guwahati

3:30 pm

5:10 pm

1,2,3,4,5,6,7

SG7714

Guwahati

Kolkata

6:30 pm

8:05 pm

1,2,3,4,5,6,7

SG7717

Kolkata

Aizawl

9:00 am

10:30 am

1,3

SG7717

Aizawl

Dimapur

12:30 pm

1:30 pm

1,3

SG7717

Dimapur

Guwahati

3:00 pm

3:55 pm

1,3

SG7716

Guwahati

Kolkata

4:55 pm

6:30 pm

1,3

SG7701

Kolkata

Agartala

9:00 am

10:10 am

2,4,5

SG7731

Agartala

Guwahati

11:40 am

12:40 pm

2,4,5

SG7716

Guwahati

Kolkata

2:55 pm

4:30 pm

2,4,5

SG7729

Kolkata

Silchar

9:00 am

10:40 am

6,7

SG7732

Silchar

Guwahati

11:40 am

12:30 pm

6,7

SG7716

Guwahati

Kolkata

1:30 pm

3:05 pm

6,7

(1-Monday, 2-Tuesday, 3-Wednesday, 4-Thursday, 5-Friday, 6- Saturday, 7-Sunday)


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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • a)   Passenger who require Oxygen Onboard:
    • SpiceJet provides oxygen onboard without any charges and is subject to availability and needs prior approval.
    • Please complete a Medical Information Form to let us know of the flow rate you need, in litres per minute.
    • Passenger to write to [email protected] with an updated form filled by the patient’s treating doctor at least 48 hours before your flight departure.
    • Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team.
    • Passenger whose Oxygen request has been approved should report at least 3 hours prior to the departure of the flight.
    b)   Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
    • For more details refer https://www.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333