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SpiceJet to connect Delhi & Mumbai with London Heathrow from December 2020
First Indian low-cost carrier to launch non-stop long-haul flights to UK London to be SpiceJet’s 10th international destination Flights will operate under India-UK air bubble agreement
  • To connect London with Delhi and Mumbai starting December 4, 2020 using Airbus A330-900 Neo aircraft
  • All-inclusive introductory return promotional fare from India starting at INR 53,555/-
  • Bookings open

GURUGRAM, October 5, 2020: SpiceJet, the country’s favourite airline, will launch non-stop flights connecting the key metros of Delhi and Mumbai with London’s Heathrow airport starting December 4th, 2020 thus becoming the first Indian low-cost airline to operate flights to UK. These flights will operate under the air bubble agreement with UK.

The airline will operate thrice-a-week to London including twice from Delhi and once-a-week from Mumbai. SpiceJet will use an Airbus A330-900 Neo aircraft for these flights. The 371-seater twin-aisle A330 has a configuration of 353 economy and 18 business class seats.

Designated as an ‘Indian scheduled carrier’ to operate to the United Kingdom and the United States of America, SpiceJet had initially secured slots at the London Heathrow Airport from September 1 to October 23, 2020. Heathrow Airport had later extended the slots allotted to SpiceJet for the entire winter schedule.

Ajay Singh, Chairman & Managing Director, SpiceJet said, “I am extremely pleased to share that SpiceJet will launch flights to London Heathrow Airport beginning December this year. This is a huge milestone for us and I am proud of the fact that SpiceJet will be the first Indian low-cost airline to operate non-stop long-haul flights to the UK. London is one of the busiest long-haul destinations from India and our convenient flight timings should suit the convenience of our passengers perfectly.”

“While the last few months has been the worst-ever period for the global aviation industry battling the Covid pandemic, I am proud of the determination and resolve shown by Team SpiceJet. From repatriating over 1.3 lakh Indian nationals from across the globe including Amsterdam, Toronto, Moscow, Rome and London to operating wide-body passenger and cargo flights to now starting flights to Heathrow, the last few months have been very significant for us. Providing non-stop connectivity from India to different parts of the world and strengthening our own airport hubs has been a long cherished dream and with our London operations we have taken a small step in that direction. We hope our passengers, both business and leisure, make the most of this opportunity of creating fond memories forever with us.”

To celebrate the launch of its first long-haul flight, the airline is offering all-inclusive introductory return promotional fare starting at INR 53,555/- on both Delhi-London-Delhi and Mumbai-London-Mumbai routes. The equivalent return fare in Pound Sterling is GBP 565. The one way starting fare will be INR 25,555/- (GBP 270) on Delhi–London and Mumbai-London routes and INR 29,555/- (GBP 312) on London-Delhi and London-Mumbai routes.

The twin aisle A330-900 Neo is one of the most efficient and comfortable aircraft. The Business Class cabin features the best-in-class 18 spacious 75” full flatbed seats for a more personal and luxurious space. It’s beautifully lit cabin is equipped with the new-generation in-flight entertainment featuring large format in-seat personal screens.

There are no compromises in comfort and features even in Economy Class seating. The aircraft features 353 reclinable Economy Class seats to sit back and relax with maximum ease. Twin-aisle 3-3-3 seat configuration comfortably fits you and your loved ones together. Wide personal screens equipped with Zodiac Rave IFE System Generation 3 – a Video Entertainment System will make you wish your journey was a little longer.

The A330-900 Neo can easily fly non-stop from India to major destinations across the world like New York, San Francisco, Toronto, Paris, London, Tokyo, Sydney, Melbourne, Johannesburg, São Paulo amongst others.

SpiceJet will connect Delhi with London twice-a-week and Mumbai with London once-a-week. From Delhi, SpiceJet flight will depart at 1 pm (Local Time) on every Friday and Sunday and reach London at 5.30 pm (Local Time) on the same day. From Mumbai, the flight will depart on every Monday at 12.45 pm (Local Time) and will arrive in London at 5.30 pm (Local Time) on the same day.  Flights from London to Delhi will depart on every Monday and Friday at 7.30 pm (Local Time) which will arrive in Delhi at 7.55 am (Local Time) on the next day. Flights from London to Mumbai will depart on every Sunday at 7.30 pm (Local Time) which will arrive in Mumbai at 8.45 am (Local Time) on the following day.

On August 20th, SpiceJet had operated its maiden long-haul charter flight from London’s Heathrow airport to repatriate 329 Indian & British nationals.

SpiceJet has played a key role in repatriating Indians and foreign nationals during these pandemic times. The airline has operated 800 charter and Vande Bharat flights to help repatriate close to 1.3 lakh stranded Indian citizens and foreign nationals to and from countries such as UK, Italy, Canada, Philippines, Kyrgyzstan, Kazakhstan, Russia, Netherlands, UAE, Saudi Arabia, Oman, Qatar, Lebanon, Bangladesh, Maldives, Uzbekistan, Turkmenistan and Sri Lanka.

With the new flights, passengers from London will be able to easily travel to a host of other cities both on SpiceJet’s domestic network via multiple onward connections from Mumbai and Delhi.

Bookings are now open on www.spicejet.com, SpiceJet’s mobile app and through online travel portals and travel agents.

Flight Schedule:


Flight No.

Origin

Destination

Departure

Arrival

Frequency

Effective From

SG 9594

Delhi

London Heathrow

1:00 pm

5.30 pm

5,7

04-Dec-20

SG 9595

London Heathrow

Delhi

7.30 pm

7:55 am +1

1,5

04-Dec-20

SG 9597

London Heathrow

Mumbai

7:30 pm

8:45 am +1

7

06-Dec-20

SG 9596

Mumbai

London Heathrow

12:45 pm

5.30 pm

1

07-Dec-20

(1-Monday, 2-Tuesday, 3-Wednesday, 4-Thursday, 5-Friday, 6- Saturday, 7-Sunday)
*All timings are as per local standard time.


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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • a)   Passenger who require Oxygen Onboard:
    • SpiceJet provides oxygen onboard without any charges and is subject to availability and needs prior approval.
    • Please complete a Medical Information Form to let us know of the flow rate you need, in litres per minute.
    • Passenger to write to [email protected] with an updated form filled by the patient’s treating doctor at least 48 hours before your flight departure.
    • Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team.
    • Passenger whose Oxygen request has been approved should report at least 3 hours prior to the departure of the flight.
    b)   Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
    • For more details refer https://www.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333