International Offices

Spicejet City Office in Bangkok

Spicejet City Office in Sri Lanka

QE Tour Co., Ltd.
446/2, 1st Floor, Soi 20 Mituna 11, Pracharatbumpen Road, Huay Kwang, Bangkok 10310 THAILAND
Ph- +66-22779000
Fax- +66-22770192
Email-
salessupport.bkk@spicejet.com customersupport.bkk@spicejet.com

Jetwing Travels Pvt Ltd
Jetwing House 1
46/26 Navam Mawatha, Colombo 02, Sri Lanka
Ph- +94 4790300
Fax: +94 4732464
Email-
salessupport.cmb@spicejet.com customersupport.cmb@spicejet.com

Spicejet City Office in Dhaka

Spicejet City Office in Dubai

SKYJET Aviation Ltd.
Taj Cassilina (1st floor), 25 Gulshan Avenue, Dhaka 1212, Bangladesh
P: +88 02 9891289, +88 02 9890624
M: +88 01844027481
Email-
salessupport.dac@spicejet.com

SpiceJet Dubai (GSA Office-Bur Dubai)
Bur-Juman Signal, Khalid Bin Al Waleed Road, Umm Hurair 1, Dubai
Ph- +9714-3965186
Email-customersupport.dxb@spicejet.com
Timing: 08am to 08pm (SAT-THU) FRI-10am to 06pm.

Spicejet City Office in Male

Spicejet City Office in Muscat

Speed Services Pte Ltd
HO-3rd floor, STO Aifaanu Building, Marin Drive Male' Republic of Maldives
Ph- +960-3323069
Fax- +960-3322380
Email-
salessupport.mle@spicejet.com customersupport.mle@spicejet.com

Akbar Travels of India & Partners LLC
Shop: 3B, Building no R6
Raymond Building, Ruwi High Street, Ruwi-Muscat- Sultanate of Oman
Ph- +968 2413 1515
Fax- +968 2479 58 58

Spicejet City Office in Kabul

Spicejet City Office in Sharjah

Jet Travel Services
House No 713, Street No 10, Wazir Akbar Khan Main Road, Kabul, Afghanistan.
Ph- +93-795-484848, +93-795-494949
Email-
salessupport.kbl@spicejet.com customersupport.kbl@spicejet.com

SpiceJet Sharjah (GSA Office-Sharjah-Rolla)
Bank Sederat Iran Building, AL Arouba Street,Rolla, Sharjah.
Ph- +971 6 5694000
Email- customersupport.shj@spicejet.com
Timing: 09am to 01pm& 04pm to 08pm (SAT-THU) FRI-closed

Spicejet City Office Hong Kong, China

Spicejet City Office China

Megacap S.A. Limited
9/F, Chung Nam Building,
1 Lockhart Road,
Wan Chai ,
Hong Kong.
Tel: (852) 3705 6324
Email : customersupport.hkg@spicejet.com

Spicejet City Office in Guangzhou
Longway International Travel Co., Ltd.
Room1811, Tower B,
China Shine Plaza,
Linhe Xi road,
Tianhe District,
Guangzhou, China
Ph- +86 20 37276947

Spicejet City Office in Abu Dhabi

Spicejet City Office in Kuwait

SpiceJet Abu Dhabi (GSA Office-Abu Dhabi)
Burj Al Saadiyat Building, Electra Street, Opp ADCB Head Office, Abu Dhabi,
Ph- +971 2 6770678 & +971 2 6760900
Email: customersupport.auh@spicejet.com
Timing: 09am to 07pm (SAT-THU) FRI-closed

SpiceJet G.S.A Al Rashed International Travel Co.
Office No. 603 - Block B,
Souk Al Kabir Building,
Fahad Al Salem Street,
Kuwait City,
Kuwait.
Tel : +965 22465360 / 22461538 / 23925093

Spicejet City Office Australia/New Zealand

Spicejet City Office in Qatar

Aviation GSA Services
Head Office: Level 4, 95 Pitt St. Sydney
NSW 2000 Australia
Toll Free Number: 1300 889 195

GSA SpiceJet Airlines / Qatar Tours
Darwish Airline Bldg, New Salata
P.O.Box 737, Doha, Qatar.
Tel : +974 40360 602 / 4445 2276
Email : spicejet@dtco-qatar.com, robin@dtco-qatar.com

Spicejet City Office Canada

Spicejet City Office in Nepal

Gill International Travels
3331 Markham Road #115
Toronto ON M1X 1S8
Tel 416 323 9898

7162 Airport Road
MIssissauga ON L4T 2H2
Tel 905 671 8400

Zenith Travels Pvt Ltd
Naxal, P.O. Box :4163
Kathmandu, Nepal
Tel no. 00977 1 4446340

SpiceJet City office in Cyprus

SpiceJet City office in Israel

Orthodoxou Aviation Ltd
4B Menandrou Street
Gala Tower, Shop NBR 1
1066 Nicosia
Cyprus
Tel. + 357 22 765 975
Fax. + 357 22 767 670

Travel ETS Avia 3000 Ltd
20 Israel Bak St.
Tel Aviv 6701925
Israel
Tel: 972-3-5269654
Fax: 972-3-5269522

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333