State-wise Health Protocols

Latest Updates for Asymptomatic passengers:

Tamil Nadu: Business travelers from all states, apart from Maharashtra and Gujarat, will be exempted from home quarantine if they have a valid return ticket of travel within 48 hrs of their arrival.

Kerala: Passengers visiting Kerala for less than 7 days are exempted from home quarantine provided they obtain an entry pass for short visit from the Jagratha portal.

Karnataka: Business travelers except from Maharashtra visiting Karnataka for less than 1 week will be exempted from quarantine upon sharing the details for their return journey.

West Bengal: Passengers without symptoms are exempted from quarantine.

Delhi: Passengers without symptoms arriving from domestic flights are exempted from quarantine.

Maharashtra: Passengers who intend to stay for 7 days or less and have a valid return ticket shall be exempted from mandatory quarantine.

Rajasthan: Passengers who intend to stay for 7 days or less and have a COVID negative certificate by an ICMR-authorized lab issued within 48 hours prior to departure will not be quarantined.

Uttar Pradesh: Passengers who intend to stay for 7 days or less and have a valid return ticket shall be exempted from mandatory quarantine.

Goa: Asymptomatic passengers carrying a COVID negative certificate by an ICMR-authorized lab issued within 48 hours prior to the date of travel will not be quarantined.

Odisha: Exemption from quarantine if Government official or Professional exits the state within 72 hours.

Andaman and Nicobar Islands: Passengers arriving by air shall not be quarantined.

State-wise guidelines

Passengers without any symptoms and arriving by air shall not be quarantined. All such passengers are allowed to travel to their residence/next destination by local/private transport.

Click here to read the detailed guidelines.

All passengers intending to travel to Andhra Pradesh must enroll in the Spandana website https://www.spandana.ap.gov.in/ .

Click here to read the detailed guidelines.

Passengers who have same day return tickets will not be quarantined.

Passengers without any symptoms will have to undergo combined institutional quarantine and home quarantine for at least 14 days. Period of institutional quarantine will be for 7 days or till the test results come in, whichever is less.

Passengers without symptoms from the list below, will only be home quarantined:

  • Pregnant women
  • Elderly person, over 75 years and requiring assistance
  • Person due to attend funeral and rituals associated with death of an immediate relative
  • Children below 10 years of age along with their parents & siblings
  • Divyang
  • Immediate relative of hospitalised patient
  • Patients who have recently undergone cardiac, kidney, cancer treatment/surgery/transplant
  • Husband and wife travelling together and also their children and/or parents accompanying them, if any.

Click here to read the detailed guidelines.

Click here to read the detailed guidelines.

Passengers without symptoms arriving from DOMESTIC FLIGHTS are exempted from quarantine. However, they must self-monitor their health for atleast 14 days.

Passengers without symptoms arriving from INTERNATIONAL FLIGHTS must undergo 7 days of institutional quarantine followed by 7 days of home quarantine.

Click here to read the detailed guidelines.

Asymptomatic passengers carrying a COVID negative certificate by an ICMR-authorised lab issued within 48 hours prior to the date of travel will not be quarantined.

Passengers who are not carrying the test results are required to undergo the test by paying INR 2000 and ensure social distancing until results are declared.

Passengers without a residence in Goa should avoid coming, as no hotels or guesthouses are functional.

All passengers should fill the declaration form beforehand or on arrival at Goa.

Click here to read the detailed guidelines.

Click here to Download Self-Declaration Form. .

All passengers without symptoms, arriving into Surat, Ahmedabad and Rajkot, are exempted from quarantine.

It is mandatory for all passengers arriving into Surat to install the SMC Covid-19 Tracker App: https://play.google.com/store/apps/details?id=in.smc.covidout and must also fill the Novel Corona Self Reporting form - http://www.suratmunicipal.gov.in/EServices/Covid19SelfReporting

All passengers without symptoms, arriving into Porbandar, are exempted from quarantine if they exit the district within 5 days and have a proof of exit. All other passengers without symptoms must undergo 2 days of institutional quarantine followed by 12 days of home quarantine.

All passengers without symptoms arriving into Kandla must undergo home quarantine for 14 days.

Passengers without symptoms will have to undergo mandatory home quarantine for 14 days.

Click here to read the detailed guidelines.

It is mandatory for all passengers arriving at Himachal Pradesh to install Aarogya Setu App and also to register, at least 48 hours prior to their arrival, on the Covid E-pass portal here - http://covid19epass.hp.gov.in. Army/CAPF personnel are not required to register on E-pass software if they have arrived to join back their official duty. They can enter/pass through the state on the strength of their official identity cards.

All passengers without symptoms arriving from cities with high prevalence of Covid-19 will have to undergo 7 days of institutional quarantine, followed by 7 days of home quarantine. Passengers arriving from cities with high prevalence of Covid-19 may only be exempted from institutional quarantine if they are travelling for exceptional and compelling reasons such as human distress, pregnancy, death in family, serious illness and parent(s) accompanied by children below 10 years. However, these passengers will then have to undergo home quarantine for 14 days.

All passengers without symptoms arriving from other states will have to undergo 14 days of home quarantine.

Institutional and home quarantine will be as per the directives of the health department of State.

Students with/without accompanied parent(s) who move out of state for competitive examinations and Himachal Pradesh residents without symptoms coming back into the state within 48 hours, who had travelled to other states for medical, business or work purpose may be exempted from quarantine if they exit or re-enter the state within 48 hrs.

All tourists to Himachal Pradesh may be exempted from quarantine, provided they are carrying a COVID negative certificate by an ICMR-authorised lab, not older than 72 hours from the time when the sample was taken along with the hotel booking of not less than 5 days in the same hotel.

Click here to read the detailed guidelines.

Click here to read the detailed guidelines.

As per the Government of Karnataka, passengers landing into Karnataka must register themselves on the Seva Sindhu portal - https://sevasindhu.karnataka.gov.in/Sevasindhu/English

Passengers except from Maharashtra, Delhi and Tamil Nadu will have to undergo home quarantine of 14 days.

Passengers arriving from Maharashtra will have to undergo 7 days of institutional quarantine followed by 7 days of home quarantine.

Passengers arriving from Delhi and Tamil Nadu will have to undergo 3 days of institutional quarantine followed by 11 days of home quarantine.

Business travelers except from Maharashtra visiting Karnataka for less than 1 week will be exempted from quarantine upon sharing the details for their return journey.

Click here to read detailed guidelines.

Passengers arriving into Mangalore are required to fill in the Self Reporting Form and submit it to the authorized officials at arrivals arranged by District Administration.

Click here to download the format for the Self Reporting Form.

As per regulations imposed by State Governments, all passengers arriving at Kerala must have a valid e-pass after registering their details in state’s COVID Jagratha portal, without which the passenger will not be permitted to exit the airport - https://covid19jagratha.kerala.nic.in/home/addMedicalEmergencyPass.

On arrival, all asymptomatic passengers to show their e-pass to the health department at airport and undergo home quarantine for 14 days. Passengers visiting Kerala for less than 7 days are exempted from home quarantine provided they obtain an entry pass for short visit from the Jagratha portal here https://covid19jagratha.kerala.nic.in/home/shortVisit

If a passenger is travelling further to Tamil Nadu or any other State/UT, it is mandatory to obtain an e-pass for Tamil Nadu or any other State/UT depending upon his/her final destination, without which entry will be denied at the state border.

Click here to read the detailed guidelines.

All passengers arriving into Ladakh must undergo 7 days of mandatory home quarantine.

Click here to read the detailed guidelines.

Click here to read the detailed guidelines.

Passengers who intend to stay in Maharashtra for a period of 7 days or less shall be exempted from mandatory quarantine. Such passengers will have to share the details of their return/onward journey.

Click here to read the detailed guidelines.

Passengers travelling to Odisha for work will be exempted from quarantine if they exit the state within 72 hours.

Similarly, passengers travelling out of Odisha for work for not more than 72 hours will be exempted from mandatory quarantine.

Click here to read the detailed guidelines.

All passengers landing into Punjab must download and register themselves on the Cova App https://play.google.com/store/apps/details?id=in.gov.punjab.cova&hl=en_IN before their travel.

Click here to read the detailed guidelines.

Asymptomatic passengers carrying a COVID negative certificate by an ICMR-authorised lab issued within 48 hours prior to the date of travel will not be quarantined, if they are in Rajasthan for a period of 7 days or less.

Click here to read the detailed guidelines.

All passengers from the states of Maharashtra and Gujarat are not permitted to enter Chennai, via direct or transit flight.

Business travelers from all states, apart from Maharashtra and Gujarat, will be exempted from home quarantine if they have a valid return ticket of travel within 48 hrs of their arrival.

Other travelers from all states, apart from Maharashtra and Gujarat, must undergo home quarantine for 14 days

All passengers arriving into Tamil Nadu must obtain a mandatory TN e-pass by registering on https://tnepass.tnega.org before their travel.

Click here to read the detailed guidelines.

It is mandatory for all passengers to install the Aarogya Setu App.

All passengers without symptoms arriving from DOMESTIC FLIGHTS at Telangana are exempted from quarantine. However, they must self-monitor their health for at least 14 days.

Click here to read the detailed guidelines.

All passengers without symptoms arriving from INTERNATIONAL FLIGHTS at Telangana will have to undergo 7 days of institutional quarantine followed by 7 days of home quarantine. Passports of these passengers will only be returned by the state authorities once they have completed their institutional quarantine.

Passengers without symptoms arriving from international flights at Telangana on exceptional and compelling reasons such as cases of human distress, pregnancy, death in family, serious illness and parent(s) accompanied by children below 10 years, as assessed by the receiving states, will be exempted from institutional quarantine. However, such passengers will have to undergo 14 days of home quarantine.

Click here to read the detailed guidelines.

It is mandatory for all passengers arriving at Uttar Pradesh to install the Aarogya Setu App and register on  https://reg.upcovid.in

All passenger without symptoms arriving from DOMESTIC FLIGHTS at Uttar Pradesh are exempted from quarantine if they are in the state for 7 days or less. Such passengers will have to carry the details of their return journey.

Click here to read the detailed guidelines.

All passengers without symptoms arriving from INTERNATIONAL FLIGHTS at Uttar Pradesh will have to undergo 7 days of institutional quarantine followed by 7 days of home quarantine. However, pregnant women, seriously ill persons or parent(s) accompanied by children below 10 years of age, will be exempted from institutional quarantine but will have to undergo 14 days of home quarantine.

Click here to read the detailed guidelines.

All passengers arriving into Uttarakhand directly from the high load Covid-19 infected cities (as per the enclosed list ) will have to undergo 7 days of institutional quarantine and 14 days of home quarantine. Passengers without symptoms arriving from the flights which are transited through any of the high load Covid-19 infected cities as per the list, will have to undergo 14 days of home quarantine only.

All passengers who had traveled to any of the high load Covid-19 infected cities for exceptional and compelling reasons such as cases of pregnancy, death in family, serious illness or any other personal distress, as assessed by the District Nodal Officers in coordination with Health Authority, shall on return to Uttarakhand, be home quarantined for 14 days.

All passengers without symptoms arriving into Uttarakhand who are authorized by government agency/management of industrial, commercial, service sector establishment located in Uttarakhand for the purpose of business, technical expertise for industries or other similar purposes, must ensure their movement directly to the quarantine centres designated for them by the concerned establishments. Such passengers will be exempted from quarantine.

All workers/employees without symptoms arriving into Uttarakhand will be exempted from quarantine provided they have the authorization letter/certificate issued by the management of their Industries/establishment located in Uttarakhand.

All incoming passengers to register on https://dsclservices.org.in/uttarakhand-migrant-registration.php

Click here to read the detailed guidelines.

Passengers without symptoms will be permitted to leave the airport with the advice that they shall self-monitor their health for 14 days.

West Bengal does not quarantine asymptomatic passengers & allow them to go to Sikkim.

There are screening facilities at the Sikkim border. After screening at the border, even asymptomatic passengers are taken for quarantine for 14 days; for the first 7 days, they will be put in Institutional Quarantine (Govt. facilities are free; Pvt. Accommodation will be on payment basis) and for the next 7 days, they will have to be quarantined at home.

If a person is on an official duty and is tested negative for COVID-19, he/she will be allowed to perform the duty & return without any restrictions.

It is mandatory for all passengers arriving into West Bengal to fill-up and submit the declaration form using the Sandhane App developed by H&FW Department of West Bengal. Please download the App here: http://74.50.58.66/systems/Sandhane/1.2/Sandhane_Gen.apk​

Click here to read the detailed guidelines.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • a)   Passenger who require Oxygen Onboard:
    • SpiceJet provides oxygen onboard without any charges and is subject to availability and needs prior approval.
    • Please complete a Medical Information Form to let us know of the flow rate you need, in litres per minute.
    • Passenger to write to [email protected] with an updated form filled by the patient’s treating doctor at least 48 hours before your flight departure.
    • Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team.
    • Passenger whose Oxygen request has been approved should report at least 3 hours prior to the departure of the flight.
    b)   Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
    • For more details refer https://www.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333