Coronavirus Travel FAQ's

  • As per the DGCA directives, SpiceJet has suspended all its International operations till 23:59 hrs of 30th September, 2020
  • Passengers who had booked themselves for travel from 25th March, 2020 till 31st May, 2020 for Domestic and till 15th July, 2020 for International your bookings will be automatically cancelled with zero cancellation fee and a credit shell has been created for the same.
  • As per the recent DGCA guidelines for refunds, all new bookings made between 25th March, 2020 and 14th April, 2020 for travel date between 25th March, 2020 and 3rd May, 2020 are eligible for a full refund. Passengers may request refunds by quoting their PNR via the 24/7 Live Chat option available on www.spicejet.com or by writing to us at [email protected].
  • Credit shell balance can be checked via Manage Booking on our website www.spicejet.com.
  • For bookings cancelled between 25th March, 2020 to 3rd May,2020 credit shell can be used for travel on or before 28th February, 2021 and for bookings cancelled between 4th May, 2020 to 31st May, 2020 credit shell can be used for travel on or before 31st March, 2021 to make another booking as well as to book ancillary products for the same passenger(s) on our website www.spicejet.com
  • To make fresh bookings as well as to book ancillary products you are requested to visit our website www.spicejet.comand at the end of the booking process, you can make payment using the CREDIT SHELL option.
  • For any assistance you may call us anytime at +919871803333, +919654003333 or use the 24X7 Live Chat option on our website www.spicejet.com or write to us at [email protected]

Is Spicejet providing cancellation fee waiver on International flights due to COVID-19 from 25th March, 2020 till 30th September,2020
Ans. Yes, Passengers who had booked themselves for travel from 25th March, 2020 till 30th September, 2020 the bookings have been automatically cancelled with zero cancellation fee and a credit shell has been created for the same.

A) What is a credit shell?

Ans. Credit Shell is a form of credit note which can be used to make a new booking as well as to book ancillary products with SpiceJet for the same passenger (s) for future travel.

B) Till when can I use this credit shell?
Ans. For bookings cancelled between 25th March, 2020 to 3rd May, 2020 credit shell can be used for travel on or before 28th February, 2021 and for bookings cancelled between 4th May,2020 to 31st May,2020 credit shell can be used for travel on or before 31st March, 2021.

C) How can I check my credit shell balance?
Ans. You can easily check your credit shell balance on your Itinerary in just 3 STEPS - Visit www.spicejet.com → Manage booking → Enter PNR Number and Email/Last Name

D) How can I use this credit shell?
Ans. Credit shell can be used to make another booking on our website www.spicejet.com and at the end of the booking process, you can make payment using the “CREDIT SHELL” option.

Will I get refund for bookings made during the lockdown period?
Ans. Yes. as per the recent DGCA guidelines for refunds, all new bookings made between 25th March’20 and 14th April’20 for travel date between 25th March’2020 and 3rd May’2020 are eligible for a full refund. Passengers may request refunds by quoting their PNR by calling us anytime at +919871803333, +919654003333 or use the 24X7 Live Chat option on our website www.spicejet.com or write to us at [email protected]

  1. No scheduled international commercial passenger aircraft shall take off from any foreign airport for any airport in India, after 00:01 hrs GMT of March 22, 2020 (*i.e. 05:31 hrs Indian Standard Time (IST) of 22nd March, 2020). These instructions shall remain in force till 30th September, 2020.
  2. All existing visas issued to nationals of any country except those issued to Diplomats, Officials, UN/International organizations, Employment, Project visas stand suspended till 30th September, 2020. This will come into effect from 1200 GMT on 13th March, 2020 at the port of departure of any foreigner for onward journey to India.
  3. Visas of all foreigners already in India remain valid. They may contact the nearest FRRO/FRO through e-FRRO module for extension/conversion of their visa or grant of any consular service if they choose to do so.
  4. Visa free travel facility granted to OCI card holders shall be kept in abeyance till 30th September, 2020. This will come into effect from 1200 GMT on 13th March, 2020 at the port of departure of any foreigner for onward journey to India.
  5. Any foreign national who intends to travel to India for compelling reasons may contact the nearest Indian Mission for fresh visa.
  6. All incoming travelers, including Indian nationals arriving from any destination and having visited China, Italy, Iran, Republic of Korea, France, Spain and Germany on or after 15th February, 2020 shall be quarantined for a minimum period of 14 days. This has come into effect from 1200 GMT on March 13th, 2020 at the port of departure of such travelers.
  7. International traffic through land borders will be restricted to designated Immigration Check posts with robust medical screening facilities. These will be notified separately by Ministry of Home Affairs.

In addition to the above visa restrictions the following travel advisory is hereby issued in accordance with instructions of Ministry of Health & Family Welfare -

  1. Indian nationals presently abroad are advised to avoid non-essential travel. They are hereby informed that they can be quarantined for a minimum period of 14 days on their arrival in India.
  2. All Indian nationals are strongly advised to avoid all non-essential travel abroad. On their return they can be subjected to quarantine for a minimum period of 14 days.

All the Passengers travelling International, must refer to our travel guidelines prior to their departure. Know more at https://www.spicejet.com/HealthProtocol.aspx

  1. Please visit https://www.spicejet.com/HealthProtocol.aspx to check the state-wise guidelines for air travel within India.
  1. Self Declaration form can be downloaded from http://corporate.spicejet.com/self_declaration_health_form.pdf .

Passengers staying in a containment zone are not allowed to travel. If a passenger who is not permitted to fly, undertakes an air journey, they shall be liable for penal action as per the guidelines given by government.

A self-declaration will be taken during the process of web check-in. Boarding pass will be issued only once the passenger gives this self-declaration.

Passenger will be checked for temperature and asked to display the status of Aarogya Setu app by the staff at entry gate of the airport. In case of non-availability of Aarogya Setu, passenger will be directed to a counter provided by the airport where Aarogya Setu app can be downloaded. A green status on your ‘Aarogya Setu’ App is mandatory to enter the terminal.

Web check-in is mandatory for all passengers. You will have to show your boarding pass/e-boarding pass along with your identity card to the CISF staff at the Entry Gate.

If you are not able to print the baggage tag, then you should mention the PNR number and your name as registered in your booking on a thick piece of paper and affix it / tag it with a strong string to your check-in baggage at a prominent place for identification.

The revised reporting time for all domestic flights is 2 hours prior to the scheduled departure time.

You can check-in one bag not exceeding 20 kg in weight beyond which excess baggage fee of Rs.500 per kg shall be charged at the airport. An electronic receipt shall be sent to the passenger after the baggage drop at the baggage drop counter.

The excess baggage fee will be accepted at the airport through digital payment mode only.

The baggage drop counters will open 3 hours prior and close 60 minutes prior to the scheduled departure time.

If you are denied travel due to high temperature then a change in date of travel shall be offered. The change fee shall not be applied and you may change your flight for a later date by paying the difference in fare.

You can pre-book meals, sandwiches and beverages at discounted rates from our website www.spicejet.com or Mobile App.

In-flight sales are not available on any flight for now.

If you have not tested positive for Covid-19 in the past three weeks, you are fit to travel by air.

Such a situation should be brought to the immediate notice of our cabin crew on board. Our cabin crew will assist in handling the situation.

Vulnerable persons such as very elderly, expectant mothers, passengers with ailments are advised to avoid air travel.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
  • a)   Passenger who require Oxygen Onboard:
    • SpiceJet provides oxygen onboard without any charges and is subject to availability and needs prior approval.
    • Please complete a Medical Information Form to let us know of the flow rate you need, in litres per minute.
    • Passenger to write to [email protected] with an updated form filled by the patient’s treating doctor at least 48 hours before your flight departure.
    • Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team.
    • Passenger whose Oxygen request has been approved should report at least 3 hours prior to the departure of the flight.
    b)   Passenger carrying Portable Oxygen Concentrator (POC):
    • POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
    • POC is allowed in hand baggage & check-in baggage both.
    • Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
    • For more details refer https://www.spicejet.com/SpecialAssistance.aspx .
  • Fitness to Fly Guidelines:
    • Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333