• Adampur (AIP)

  • Civil Airport - Adampur, Jalandhar, Punjab -144102.
    Working Hours: 1000 Hrs to 1900 Hrs

  • Lengpui Airport
    Airports Authority of India, Lengpui
    Aizawl -796421 Mizoram
    Working Hours: 0800 Hrs to 1600 Hrs
  • Goa (GOI)

  • Nitb Goa International Airport
    Dabolim- 403 801 Goa
    Working Hours: 0800 Hrs to 1900 Hrs
  • Gorakhpur (GOP)

  • Gorakhpur Airport
    Gorakhpur, Uttar Pradesh-27300
    Working Hours: 0800 Hrs to 1600 Hrs
  • Mumbai (BOM)

  • Domestic Terminal
    Terminal-1, Domestic Terminal,
    Chhatrapati Shivaji Maharaj International Airport
    Vile Parle East, Mumbai-400099 Maharashtra
  • International Terminal
    Terminal-2, Chhatrapati Shivaji Maharaj International Airport, Sahar Road, Mumbai-400099 Maharashtra
    Working Hours: 24* 7
  • Ahmedabad (AMD)

  • Sardar Vallabhbhai Patel International Airport,
    Terminal-1, Domestic Airport
    Ahmedabad-382475 Gujarat
    Working Hours: 24*7
  • Guwahati (GAU)

  • Lokapriya Gopinath Bordoloi International Airport Borjhar,
    Guwahati-781015 Assam
    Working Hours: 0800 Hrs to 1900 Hrs

  • Pakyong Airport,
    Pakyong, East Sikkim
    Working Hours: 0800 T0 1600Hrs
  • Amritsar (ATQ)

  • S.G.R.D. Jee International Airport
    Amritsar- 143101 Punjab
    Working Hours: 0800 Hrs to 1800 Hrs
  • Bagdogra (IXB)

  • Civil Aerodrome, Bagdogra,
    Silliguri-734421 West Bengal
    Working Hours: 0900 Hrs to 1700 Hrs
  • Hubli (HBX)

  • Airports Authority Of India Hubli Airport,
    Gokul Road, Hubli-580030 Karnataka
    Working Hours: 0700 Hrs to 2000 Hrs
  • Hyderabad (HYD)

  • Rajiv Gandhi International Airport,
    Rr District, Shamshabad
    Hyderabad- 500 409 Telangana
    Working Hours: 24*7
  • Patna(PAT)

  • Jay Prakash Narayan International Airport
    Shaheed Pir Ali Khan Marg, Near Sheikhpura,
    Patna, Bihar 800014
    Working Hours: 0630 Hrs to 2000 Hrs
  • Pondicherry (PNY)

  • Lawspet, Puducherry, 605008
    Working Hours: 0830 Hrs to 1730 Hrs
  • Belagavi (IXG)

    Working Hours: 0900 Hrs to 1700 Hrs
  • Jabalpur (JLR)

  • Jabalpur Civil Airport, Dumna,
    Jabalpur-482 005 Madhya Pradesh
    Working Hours: 0710 Hrs to 2030 Hrs
  • Porbandar (PBD)

  • NH 8B, Porbandar, Gujarat 360575.
    Porbandar airport contact - +91-9909983229
    Working Hours: 0800 Hrs to 1600 Hrs
  • Bengaluru (BLR)

  • Kempegowda International Airport,
    Bengaluru- 560300 Karnataka
    Working Hours: 24*7
  • Jaipur (JAI)

  • Jaipur International Airport,
    Terminal-2 Jaipur-302029 Rajasthan
    Working Hours: 0600 Hrs to 1700 Hrs
  • Port Blair (IXZ)

  • Veer Savarkar International Airport
    Lamba Line Port Blair-744103,
    Andaman & Nicobar Islands
    Working Hours: 0900 Hrs to 1700 Hrs
  • Chandigarh (IXC)

  • Chandigarh International Airport limited
    Vill- Jheureri, SAS Nagar, Mohali, Punjab-160055
    Working Hours: 0630 Hrs to 1700 Hrs (Sunday- Closed)
  • Jaisalmer (JSA)

  • New Civil Airport
    Near Club Mahindra
    PIN No - 345001
    Working Hours: 1000 Hrs to 1800 Hrs
  • Pune (PNQ)

  • Civil Enclave, Pune Airport,
    Lohegaon Pune- 411032 Maharashtra
    Working Hours: 24*7 // ATO - 0330 Hrs to 2330 Hrs
  • Chennai (MAA)

  • Domestic Terminal
    New Domestic Terminal Building
    Chennai Airport, Chennai- 600027 Tamil Nadu

  • International Terminal
    New International Terminal Building, Chennai Airport, Chennai 600027 Tamil Nadu
    Working Hours: 24*7
  • Jammu (IXJ)

  • Civil Airport, Ranibagh, Satwari,
    Jammu- 180003 Jammu & Kashmir
    Working Hours: 0800 Hrs to 1600 Hrs
  • Jodhpur (JDH)

  • Civil Airport,
    Jodhpur, Rajasthan 342011
    Working Hours: 0930 Hrs to 1630 Hrs
  • Rajahmundry (RJA)

  • Rajahmundry Airport,
    Madhurapudi, Rajahmundry-533103,
    East Godavari, Andhra Pradesh
    Working Hours: 1000 Hrs to 1800 Hrs
  • Silchar (IXS)

  • Kumbhirgram Airport,
    Airport Road, Kumbhirgram, Silchar, Assam-788109
    Working Hours: 0800 Hrs to 1600 Hrs
  • Coimbatore (CJB)

  • Coimbatore International Airport Sitra,
    Coimbatore- 641014 (Tamil Nadu)
    Working Hours: 0530 Hrs to 2200 Hrs
  • Kandla (IXY)

  • Kutch District, Gandhidham, Gujarat 370240
    Kandla airport contact - 9909982339
    Working Hours: 1000 Hrs to 1700 Hrs

  • Shirdi International Airport,
    Maharashtra Airport Development Company Ltd
    At- kakadi, Post-Kelwad, Tal-Kopargaon, Dist-Ahmednagr, Maharashtra
    Working Hours: 1000 Hrs to 1800 Hrs
  • Delhi (DEL)

  • Domestic Terminal-1d
    Delhi International Airport(P) Ltd,
    Indira Gandhi International Airport
    Terminal-1d, New Delhi- 110037

  • Domestic Terminal-2
    Delhi International Airport(P) Ltd,
    Indira Gandhi International Airport
    Terminal-2, New Delhi- 110037

  • International Terminal-3
    Delhi International Airport(P) Ltd,
    Indira Gandhi International Airport
    Terminal-3, New Delhi- 110037
    Working Hours: 24* 7
  • Kanpur (KNU)

  • Airport authority of India
    Terminal building, Civil enclave
    Chakeri Kanpur,208007
    Terminal 1
    Working Hours: 0930 Hrs to 1730 Hrs

  • Kishangarh Airport,
    Kishangarh. Dist: Ajmer Rajasthan
    Working Hours: 1030 to 1830Hrs
  • Kochi (COK)

  • Cochin International Airport,
    Kochi- 683111 Kerala
    Working Hours: 0730 Hrs to 2330 Hrs
  • Srinagar (SXR)

  • Srinagar International Airport Humhama, Srinagar-190007 Jammu & Kashmir
    Working Hours: 0930 Hrs to 1730 Hrs
  • Surat (STV)

    Dumas Road, near Magdalla,
    Surat, Gujarat 395007
    Working Hours: 0700 Hrs - 2000 Hrs

  • Terminal-1 (Domestic), Trivandrum International Airport,
    Vallakkadavu P.O. near Shangumugam,
    Thiruvananthapuram-695008, Kerala
    Working Hours: 07:00 Hrs – 16:00 Hrs
  • Dehradun (DED)

  • Jolly Grant Airport, Jolly Grant,
    Dehradun - 248140 (Uttrakhand)
    Working Hours: 0915 Hrs to 1715 Hrs

  • Netaji Subhash Chandra Bose
    International Airport
    Dum Dum, Kolkata-700052, West Bengal
    Working Hours: 24* 7
  • Tirupati (TIR)

  • Civil Aerodrome,
    Tirupati- 517 520 Andhra Pradesh
    Working Hours: 0615 Hrs to 2000 Hrs
  • Dharamshala (DHM)

  • Kangra Airport Airports Authority Of India,
    Gaggal Kangra-176209 Himachal Pradesh
    Working Hours: 0900 Hrs to 1700 Hrs
  • Kozhikode (CCJ)

  • Calicut International Airport,
    Malappuram- 673647 Kerala
    Working Hours: 0500 Hrs to 1300 Hrs
  • Tuticorin (TCR)

  • Civil Aerodrome,
    Tuticorin-628103 Tamil Nadu
    Working Hours: 0930 Hrs to 1830 Hrs
  • Dibrugarh (DIB)

  • Civil Aerodrome Dibrugarh,
    Mohanbari, Dibrugarh, Assam 786012
    Working Hours: 0800 Hrs to 1600 Hrs
  • Leh (IXL)

  • Kushok Bakula Rimpochee Airport, Leh
    Working Hours: 0530 Hrs to 1230 Hrs
  • Madurai (IXM)

  • Nitb, Madurai Airport, Perungudi,
    Madurai-625022 Tamil Nadu
    Working Hours: 0600 Hrs to 1930 Hrs
  • Udaipur (UDR)

  • Maharana Pratap Airport,
    Dabok, Udaipur- 313023 Rajasthan
    Working Hours: 0730 Hrs to 1530 Hrs
  • Varanasi (VNS)

  • Lal Bahadur Shastri International Airport,
    Babatpur, Varanasi-221006 Uttar Pradesh
    Working Hours: 0700 Hrs to 1100 Hrs// 1730 Hrs to 2130 Hrs
  • Mangaluru (IXE)

  • Mangaluru Airport, Kenjar,
    Bajpe- 574142 Karnataka
    Working Hours: 0630 Hrs to 1830 Hrs
  • Vijayawada (VGA)

  • Airports Authority Of India,
    Vijayawada Airport, Gannavaram- 521102,
    Krishna Distt Andhra Pradesh
    Working Hours: 0700 Hrs to 1700 Hrs
  • Vishakhapatnam (VTZ)

  • Civil Enclave, Visakhapatnam Airport,
    Visakhapatnam- 530009 Andhra Pradesh
    Working Hours: 0630 Hrs to 2135 Hrs


  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333