faqs
online check-in
- How do I check-in online?
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Check-in online is a user friendly process which will guide you to the end.
The following steps would guide you through the process.
- Log on to the website www.spicejet.com
- Click the link online check-in.
- Please read and accept the terms and conditions, and click on continue.
- It would prompt you to select the Departing City and enter the PNR Number.
- If your details are correct, it would prompt you to select the passenger(s).
- Select the Passenger(s) required to check-in and the system would take you through the seat map.
- Once you have selected the desired seat, the screen would prompt you with the passenger detail and the seat number.
- If you are sure you can continue and confirm the process, the system would prompt you for printing your boarding card(s) and customer copy.
- You can take this boarding card and get yourself security checked before flying.
- In which cities can I check-in online?
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You can check-in online in all flights except originating from Jammu and Srinagar.
- How many passengers can I check-in online at one time?
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Currently you can only check-in online, 9 passengers at a time.
- How can I cancel my ticket after I have checked-in online?
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Once you have checked-in online, you cannot cancel your ticket. You would be treated as a No-Show passenger and your money would be forfeited in this case.
- I have lost my online boarding card. What do I do?
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Click the same link of online check-in. The system would identify that you have already checked in. It would provide you with an option to once again print the boarding card.
- Can I make any modifications in the itinerary once I have checked-in online?
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No, once you have checked-in online, you cannot make any modifications in the itinerary including Name Changes, Flight Changes, Cancellations and no refund would be provided.
- I have luggage with me. Can I check-in online?
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No, you need to the report to Airport Check-in counter for check-in. Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 10.0 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.
- Would I get a seat of my choice while check-in online?
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Yes, you would be provided to opt for a choice of your seat at the time of check-in online apart from the same choice which is provided to you at the time of booking. There would be some seats which are blocked by the airline. You are required to select the preferred seat which is vacant.
- I have an infant with me. How do I Check-in online?
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You cannot check-in online with an infant. You need to report at the Airport check-in counter for obtaining your boarding passes.
- I have opted for a wheel chair. How do I check-in online?
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You need to check-in at the Airport check-in counter to obtain your boarding pass.
- Can I check-in online at the time of booking?
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You can check-in online within 24 Hrs of Scheduled Flight Departure and until 4 Hrs of Scheduled Flight Departure.
- How much time before the flight should I report at the Airport?
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You are required to clear the Airport Security Check and report at the boarding gate at least 45 minutes prior to the scheduled departure time.
- How do I check-in online?
-
Check-in online is a user friendly process which will guide the Guest to the end. The following steps would guide the Guest through the process:
- Log on to the website www.SpiceJet.com
- Click the link online check-in.
- Please read and accept the terms and conditions, and click on continue.
- User will be prompted to select the Departing City and enter the PNR Number.
- If the Guest’s details are correct, it would prompt the user to select the passenger(s).
- Select the Passenger(s) required to check-in and the system would take the user through the seat map.
- Once the desired seat has been selected, the screen would display the Guest’s details and the seat number.
- If the user is sure they may continue and confirm the process, the system would prompt them for printing the boarding card(s) and customer copy.
- Guest’s must take this boarding card and get themselves security checked before flying. (is this facility is available for international destinations).
- In which cities can I check-in online?
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Guest’s may check-in online in all flights except flights originating from Jammu and Srinagar.
- How many passengers can I check-in online at one time?
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Guest’s may only check-in online 9 passengers at a time.
- How can I cancel my ticket after I have checked-in online?
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Once Guests have checked-in online, they cannot cancel that particular leg of the journey. The Guest would be treated as a ‘No-Show’ passenger and their ticket fare would be forfeited in this case.
- I have lost my online boarding card. What do I do?
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Click the online check-in option on the website. The system would identify that the Guest has already checked in. It would provide the Guest with an option to once again print the boarding card.
- Can I make any modifications in the itinerary once I have done online check-in?
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No, once the Guest has completed the online check-in formalities, they cannot make any modifications to the itinerary including flight date, time, origin and destination or cancellations and no refund would be provided.
- I have luggage with me. Can I check-in online?
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No, the Guest needs to report to airport check in counter for check-in. Incase, they are traveling with hand baggage, guests may carry a maximum of one piece of cabin baggage with maximum weight of one piece as 10 kgs, not to exceed 55cm + 35cm + 25cm (L+B+W = total 115 cm).
Due to airport security regulations, no cabin baggage is allowed on flights originating from Jammu and Srinagar airports.
- Would I get a seat of my choice while online check-in?
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Yes, the Guest would be provided the option of seat allocation at the time of online check-in. There would be some seats which are blocked by the airline. The Guest would have to select the preferred seat which is vacant.
- I have an infant with me. How do I Check-in online?
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Guest cannot check-in online with an infant. The Guest needs to report at the airport check-in counter for obtaining their boarding passes.
- I have opted for a wheel chair. How do I check-in online?
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Guest cannot check-in online. They need to report at the airport check-in counter to obtain their boarding pass.
- Can I check-in online at the time of booking?
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Guest may check-in online within 24 hrs of scheduled flight departure and until 4 hrs of scheduled flight departure.
- How much time before the flight should I report at the Airport?
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Guests are required to report at least 3 hrs prior to the scheduled time of departure (unless advised otherwise) and report for check-in at least 60 minutes prior to the scheduled time of departure.
- What are the benefits of online check-in?
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Apart from Convenience of checking in while sitting in the comfort of your home, you also get to select a seat of your choice for free.

