Conditions of Contract (International)
Article 1 - What particular expressions mean in these conditions
As the Passenger reads these conditions, please note that:
"PASSENGER" means any person, except members of the crew, carried or to be carried
in an aircraft pursuant to a Ticket.
Flights are operated by SpiceJet Limited.
"AGREED STOPPING PLACES" means those places, except the place of departure
and the place of destination, set out in the Ticket or shown in the airlines’ timetables
as scheduled stopping places on the Passenger’s route.
"SpiceJet DESIGNATOR CODE" means the two characters or three letters which
identify particular air carriers and in the case of "SpiceJet Limited" will mean
"AUTHORISED AGENT" means a Passenger sales agent who has been appointed
by SpiceJet to represent the airline in the sale of air transportation on its services.
"BAGGAGE" means the Passenger’s personal property accompanying them in
connection with their trip. Unless otherwise specified, it consists of both their
Checked and Hand Baggage.
"BAGGAGE CHECK" means those portions of the Ticket which relate to the
carriage of the Passenger’s Checked Baggage.
"BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification
of Checked Baggage.
"CARRIER" means an air carrier other than SpiceJet, whose designator code
appears on the Passenger’s Ticket or on a Conjunction Ticket.
"CHECKED BAGGAGE" means Baggage of which SpiceJet takes custody and for
which the airline has issued a Baggage Check.
"CHECK-IN DEADLINE" means the time limit specified by SpiceJet by which the Passenger
must have completed check-in formalities and received their boarding pass.
"CONDITIONS OF CONTRACT" means those statements contained in or delivered
with the Passenger’s Ticket or Itinerary/Receipt, identified as such and which incorporate,
by reference, these Conditions of Carriage and notices.
"CONVENTION" means whichever of the following instruments are applicable:
•the Convention for the Unification of Certain Rules Relating to International Carriage
by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw
•the Warsaw Convention as amended at The Hague on 28 September 1955;
•the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975);
•the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of
•the Montreal Convention (1999)
"DAMAGE" includes death, wounding, or bodily injury to a Passenger, loss,
partial loss or theft of or other damage to Baggage, arising out of or in connection
with carriage or other services incidental thereto performed by SpiceJet.
"DAYS" mean calendar days, including all seven days of the week; provided
that, for the purpose of notification, the day upon which notice is dispatched shall
not be counted; and provided further that for purposes of determining duration of
validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced
shall not be counted.
"FORCE MAJEURE" means unusual and unforeseeable circumstances beyond SpiceJet’s
control, the consequences of which could not have been avoided even if all due care
had been exercised.
"HAND BAGGAGE" means any of the Passenger’s baggage other than Checked Baggage.
"ITINERARY/RECEIPT" means a document or documents SpiceJet issues to Passengers
travelling on Electronic Tickets that contains the Passenger's name, flight information
"STOPOVER" means a scheduled stop on the Passenger’s journey, at a point
between the place of departure and the place of destination.
"TARIFF" means the published fares, charges and/or related conditions
of carriage of an airline filed, where required, with the appropriate authorities.
"TICKET" means either the document entitled "Passenger Ticket and
Baggage Check" or the Electronic Ticket, in each case issued by SpiceJet or
on its behalf, and includes the Conditions of Contract and notices.
Article 2 – Applicability
These Conditions of Carriage are applicable unless they are inconsistent with SpiceJet’s
Tariffs or applicable law in which event such Tariffs or laws shall prevail.
If any provision of these Conditions of Carriage is invalid under any applicable
law, the other provisions shall nevertheless remain valid.
CONDITIONS PREVAIL OVER REGULATIONS
Except as provided in these Conditions of Carriage, in the event of inconsistency
between these Conditions of Carriage and any other regulations SpiceJet may have,
dealing with particular subjects, these Conditions of Carriage shall prevail.
Article 3 – Tickets
SpiceJet will provide carriage only to the Passenger(s) named in the Ticket, and
appropriate identification proof needs to be produced at the time of travel
For international travel, the passport must be valid for atleast 6 months from the
date of travel.A passport must have a valid visa for travel. It is passenger responsibility
to ensure appropriate travel documents are arranged and produced whenever required.
We request all passengers to check and confirm from consulate of respective country
for exact travel requirement and formalities.
For all international flights, the only acceptable proof of identification would
be a valid passport.
1. Some Tickets are sold at discounted fares which may be partially or completely non-refundable.
Passengers should choose the fare best suited to their needs. Certain fares could
carry a restriction related to change/cancellation and policy. In case you do not
wish to opt for restricted fare, you can book two separate PNRs for each sector
without the benefits/restrictions of the return fare. All promo/sale fares are restrictive fares and are non-refundable. Certain promo/sale fares do not permit changes to the flight. Please check restrictions on the fare while booking. In the event of cancellation of non-cancellable ticket(s), the passengers shall only be refunded the amount paid towards any kind of taxes/ duties/ levies and/ or fees.
The Ticket is and remains at all times the property of the issuing carrier.
SpiceJet is a ticket less Airline. SpiceJet offers a printed itinerary with a reference
number and the details of the reservations. An itinerary does not constitute a document
of carriage. The Booking in SpiceJet’s database is the primary record of carriage
and in the event of any differences between the itinerary and the Booking in SpiceJet’s
database, the Booking will prevail.
SpiceJet does not issue open tickets hence no period of validity is applicable to
The passengers travelling to UAE/Oman from India for employment/tourist purposes
shall be requiring an “OK to BOARD” comment in the PNR. Kindly get in touch with
your visa issuing agency for the same.
The Change, Cancelation, Infant and Convenience fee on SpiceJet international flights are given below.
Change & Cancellation Fee
Fee for Infant
- Revised change/cancellation fee is effective from 7th December 2016
- Fee for infant (per segment) is 700 INR for Ex-Delhi to Kabul and 10 USD for Ex-Kabul to Delhi flights (w.e.f 7tth Dec., 2016)
- Fee for infant (per segment) is 2570 INR for Ex-India to Bangkok and 1435 THB for Ex-Bangkok flights (w.e.f. 1st Dec., 2015)
With effective from 7th March 2017 the applicable non-refundable convenience fee shall be levied for all the transaction done as per the table given below:
Convenience Fee (per passenger per segment)
|Credit & Debit cards Charges
|Internet Banking Charges
|Airport Ticketing Counter Charges
|Booking Made from Reservation
In the event Spicejet:
the affected passengers shall be entitled either for:
- cancels the flight; or
- prepones the flight by sixty (60) minutes or more; or
- postpones the flight by one hundred and twenty (120) minutes or more,
- full refund of the amount paid by them; or
- to be accommodated on alternate flight(s) for the same sector for next or preceding seven (07) days from the original date of journey, subject to availability and SpiceJet’s discretion.
BOOKING AMENDMENT/CHANGES AND CANCELLATION
Changes/cancellation may be made to a booking upto 4 hours prior to the scheduled
departure time of the booked flight.
Change of booking -Change in flight date, time, origin, destination
constitutes as change of booking. Any change in booking shall attract a flight change
fee per passenger per sector per change. Please refer Clause [3.1.9] of the T &
C for applicable change fee for international bookings. In addition to the change
fee, the upward difference between the original and the current fare including any
change(s) in taxes, fees, surcharges, if any, are applicable. In case of the current
available fares being lower than the original, balance funds will be retained in
form of credit shell (ref 3.2.3)
Cancellation of booking -
of the booking shall attract deduction towards cancellation fee per passenger per
sector. Please refer Clause [3.1.9] of the T & C for applicable cancellation fee
for international bookings. The balance amount would be retained under the original
PNR as a credit shell. The credit shell amount may be adjusted
by the Passenger for any future booking on SpiceJet provided atleast one of the
Passenger booked in the original PNR (Credit Shell PNR) should be traveling in the
new PNR or is refundable on request.
No cancellation and/or modification of tickets is allowed on SpiceJet tickets bought using cash between 8th Nov., midnight to 15th Dec., midnight at airport counters.
For food items purchased onboard, payment shall be accepted in Indian Rupee (INR), United States Dollar (USD) and the currency of the destination city only, except the currency of Sri Lankan Rupee (LKR), Maldivian Rufiyaa (MVR) and Nepalese Rupee (NPR).
In case of non-availability of pre-booked food item, SpiceJet will offer an alternate food option or a full refund of the amount paid by the passenger towards the pre-booked food item, in the form of the voucher, to be used against similar future purchases, at its discretion and without any further liability.
Any Passenger connecting to or from SpiceJet flights from the domestic to the international
route or vice versa would have to adhere to the following:
SpiceJet would not be responsible for any delay due to immigration/custom clearance
leading to a missed onward connection. The Passenger may have to purchase a new
The boarding card for the final international leg of journey would be issued only
at the last departing station.
NAME AND ADDRESS OF CARRIER
SpiceJet’s name may be abbreviated to SpiceJet’s Designator Code, or otherwise,
in the Ticket. the address is:-
319, Udyog Vihar
Mobile: +91 987 180 3333, +91 965 400 3333.
Article 4 - Fares, Taxes, Fees and Charges
Fares apply only for carriage from the airport at the point of origin to the airport
at the point of destination, unless otherwise expressly stated. Fares do not include
ground transport service between airports and between airports and town terminals.
The Passengers’ fare will be calculated in accordance with SpiceJet’s Tariff in
effect on the date of payment for travel on the specific dates and itinerary shown
on it. Any change in the itinerary or dates of travel, may change the fare to be
TAXES, DUTIES, FEES, CHARGES AND SURCHARGES
The amount of any applicable taxes, duties, fees, charges or surcharges payable
by the Passenger is calculated as at the date of Ticket issuance. If there is a
change in an existing tax, duty, fee, charge or surcharge, or a new tax, duty, fee,
charge or surcharge is imposed, after the date of Ticket issuance, the Passenger
will not be obliged to pay it or get a refund as the case may be, unless:
(a) The Passenger decides to change the date of travel which requires rebooking
of the ticket or
(b) The tax, duty, fee, charge, surcharge (including User Development Fee) is to
be paid to or is on behalf of a regulatory authority.
Fares, taxes, fees and charges are payable in the currency of the country in which
the Ticket is issued, unless another currency is indicated by SpiceJet or its Authorized
Agent at or before the time payment is made (for example, because of the non-convertibility
of the local currency). SpiceJet may, at its discretion, accept payment in another
Article 5 – Reservations
Certain fares have conditions which limit or exclude the Passengers’ right to change
or cancel reservations.
SpiceJet requests that at the point of reservation the Passenger provides the airline
or it’s Authorized Agent with a contact number (valid mobile number)
for each city in the Passengers’ itinerary including the applicable country and
area codes. This will assist SpiceJet with informing Passengers of any irregularities
with a flight on which they are booked.
The Passenger recognizes that personal data has been given to SpiceJet for the purposes
of making a reservation, purchasing a Ticket, obtaining and for providing ancillary
services or products that may be offered by SpiceJet and/or its chosen partners
from time to time, developing and providing services, facilitating immigration and
entry procedures, and making available such data to government agencies, in connection
with the passengers’ travel. For these purposes, the passenger authorizes SpiceJet
to retain and use such data and to transmit it to the airlines’ own offices, Authorized
Agents, government agencies, other Carriers or the providers of the above-mentioned
services. The Passenger also recognizes that SpiceJet and / or its chosen partners
may contact them via email or other means to inform them of account status or changes
or alterations to the service, or to inform them of other services provided or contemplated.
SpiceJet offers seat assignments for all flights at the airport check-in counters
on a first come first serve basis. SpiceJet reserves the right to assign or reassign
seats at any time, even after boarding of the aircraft. This may be necessary for
operational, safety or security reasons.
- Select premium seats for the convenience of extra leg room and/or speedy embarking
- Passenger between the ages of 15 to 65 without any medical condition(s), and travelling
without an Infant, may choose to book a Premium Seat.
- SpiceJet reserves the right to refuse a Passenger an assigned Premium Seat at the
time of check-in incase the above criteria is not met.
- In case of exigencies, SpiceJet reserves the right to change an assigned seat without
any prior notice. In such a case, the seat fee will be refunded.
- If you do not wish to pre book, your seat will be assigned at the time of check-in
without any charges (as per the availability).
FAILURE TO REPORT FOR FLIGHT
Check–in closes 60 minutes (75 minutes in case of Dubai and Kabul) prior to the departure of the flight. Failure to complete the check in formalities
within the stipulated time limit would result in forfeiture of the ticket amount.
The ticket would be declared a No Show and the Passenger would not be entitled to
a refund or a credit shell. However, only the PSF and UDF may be refunded upon request
by the passenger by writing to SpiceJet on the designated email id:
Any disputes / grievances may be addressed to Customer Services at
Reservations No.:- +91 987 180 3333, +91 965 400 3333.
Article 6 - Check-In and Boarding
SpiceJet recommends that Passengers report for Check-in at least 3 hours prior to
the departure of the scheduled flight. The Passenger’s journey will be smoother
if they allow themselves ample time to comply with the Check-in Deadlines. SpiceJet
reserves the right to cancel a Passenger’s reservation if they do not comply with
the Check-in Deadlines indicated. SpiceJet or its Authorized Agents will advise
Passengers of the Check-in Deadline. Check-in closes 60 minutes (75 minutes in case of Dubai and Kabul) prior to the scheduled departure of the flight.
It is advisable to reach the airport and check-in at the earliest possible to
avoid any rush or inconvenience.
The Passenger must be present at the boarding gate not later than 25 minutes the
time specified by SpiceJet when they check in. However, from Kabul the boarding
gate closes 45 minutes prior to flight departure.
If Passengers are travelling together as part of a group of 40 or more, it is advised
to arrive at least an additional 30 minutes in advance of the time advised to report
to the airport prior to the flight departure.
SpiceJet will cancel the space reserved for the Passenger if they fail to arrive
at the boarding gate in time.
SpiceJet will not be liable to the Passenger for any loss or expense incurred due
to their failure to comply with the provisions of this Article.
Article 7 - Refusal and Limitation of Carriage
RIGHT TO REFUSE CARRIAGE
In the reasonable exercise of SpiceJets’ discretion, the airline may refuse to carry
the Passenger or their Baggage if the Passenger has been notified in writing that
SpiceJet would not at any time after the date of such notice carry them on its flights.
In this circumstance the Passenger will be entitled to a full refund.
SpiceJet may also refuse to carry the Passenger or their Baggage if one or more
of the following have occurred or the airline reasonably believes may occur:
Such action is necessary in order to comply with any applicable government laws,
regulations, or orders;
The carriage of the Passenger or their Baggage may endanger or affect the safety,
health, or materially affect the comfort of other Passengers or crew;
The Passenger’s mental or physical state, including their impairment from alcohol
or drugs, presents a hazard or risk to themselves, to Passengers, to crew, or to
The Passenger has refused to submit to a security check;
The Passenger has not paid the applicable fare, taxes, fees or charges;
The Passenger does not appear to have valid travel documents, may seek to enter
a country through which they may be in transit, or for which they do not have valid
travel documents, destroy their travel documents during flight or refuse to surrender
their travel documents to the flight crew, against receipt, when so requested;
If the immigration authority for the country the Passenger is traveling to, or for
a country in which they have a stopover, has told the airline(either orally or in
writing) that it has decided not to allow them to enter that country, even if they
have or appear to have, valid travel documents;
The Passenger presents a Ticket that has been acquired unlawfully, has been purchased
from an entity other than SpiceJet or Authorized Agent, or is a counterfeit, or
the Passenger cannot prove that they are the person named in the Ticket;
The Passenger presents a Ticket which has been issued or altered in any way, other
than by SpiceJet or its Authorized Agent
The Passenger fails to observe SpiceJet’s instructions with respect to safety or
The Passenger has refused or failed to undergo health screening or a health examination
requested by SpiceJet or by a government enforcement agency;
The Passenger has failed to complete the Check-In Deadline or failed to arrive at
the boarding gate on time.
The Passenger has previously committed one of the acts or omissions referred to
above, and SpiceJet has reason to believe that they may do so again.
Refer to http://www.spicejet.com/specialassistance.aspx
for full details.
Currently SpiceJet does not have provisions for accommodating stretchers, guide dogs and pets along international routes hence carriage of the same on
specified routes is not permitted.
Article 8 - Baggage
The following restrictions would be applicable for travel to:
• Colombo: As per the Department of Agriculture - Sri Lanka; for importation
of all plants, planting material and plant products into Sri Lanka it is necessary
to obtain a permit from the Director General of Agriculture- Sri Lanka. Each import
must carry phytosanitary certificates and other required documents from their respective
countries at the point of entry. If not, materials would be subject to detention
for destruction by the Quarantine Authority.
Free baggage allowance on SpiceJet is as follows:
Hand/ Cabin Baggage: Hand/ Cabin baggage of maximum 7 kg. (which would include Laptop and duty free shopping bags) having maximum overall dimensions of: 108 cms. (L+W+H) on Bombardier aircraft, and 115 cms. (L+W+H) on Boeing aircraft, is allowed to be carried per passenger, free of cost. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7 kg., not exceeding the size dimensions, as mentioned hereinbefore.
The free checked baggage allowance on SpiceJet international flights is as follows.
Free Bag Allowance
Excess Baggage Per KG
Ex India to Male
Ex India to Muscat
Ex India to Bangkok
Ex India to Colombo
Ex India to Dubai
Ex India to Kabul
Ex India to Dhaka
The dimensions of the checked baggage should not exceed 158 cm (62 inches) in overall
dimensions (L+W+H). SpiceJet does not have a limit on the number of bags; however
each bag must not exceed 32 kgs as per airport baggage restriction.
SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged
or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches,
stains, soling, dents) resulting from normal wear and tear or for water damage to
Excess baggage can be purchased online, airports and passenger Reservations at least 6 hours prior from the flight departure as per pre-paid excess baggage
. Pre-paid excess baggage slabs and pricing are given below :
|INTERNATIONAL: EXCESS BAGGAGE PRE-PURCHASE (revised rate with effect from 1st December 2016)|
MARKET ( From-To)
Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if bought 5 kgs and does not want to carry any excess baggage then same is non cancellable OR bought 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/ non-reusable).
Upon delivery to SpiceJet of the Passenger’s Baggage which they wish to check, SpiceJet
will take custody of, and issue a Baggage Identification Tag for, each piece of
Checked Baggage must have the Passenger’s name or other personal identification
affixed to it.
Checked Baggage will, whenever possible, be carried on the same aircraft as the
Passenger, unless SpiceJet decides for safety, security or operational reasons to
carry it on an alternative flight. If the Checked Baggage is carried on a subsequent
flight SpiceJet will deliver it to the Passenger, unless applicable law requires
the Passenger to be present for customs clearance.
Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:
Domestic (Within India)
AED 150 + AED 40*
*Additional charges charged by the Service Provider.
- For any baggage weights exceeding the applicable free checked baggage allowance,
the normal excess baggage charges will be charged in addition to the handling fee
as detailed in the above grid
Carriage of all Special Baggage’s shall also be governed by applicable terms and
conditions contained in SpiceJet Conditions of Carriage with regard to carriage
of fragile items, etc.
- Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling
onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged
any additional excess baggage or handling charges for any Special Baggage at the
- Connecting passengers under same PNR from a foreign Origin country to another foreign
country destination via India on SpiceJet will not be charged any additional excess
baggage or handling charges for any above mentioned articles at the transit station.
- LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
- Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage.
(Both the LCD/LED TVs to be charged)
- Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.
Unless otherwise advised by SpiceJet, only one piece of Hand Baggage per Passenger
will be allowed. The dimensions of the Hand Baggage should not exceed (L+B+H) –
55cm+35cm+25cm totaling 115cms (45 inches)on Boeing flights and 50cm+35cm+23cm totaling
108cms (42.5 inches) on Bombardier flights. The hand baggage allowance is 7 kg (which would include Laptop and duty free shopping bags) per
adult and child (any passenger above 2 yrs of age) .Strolley bags with the above
specified dimensions will be allowed .
Less than stipulated weight of check-in baggage does not qualify for the difference
of weight in hand baggage and vice versa
Articles, which may be carried free in addition to the Baggage allowance (subject
to applicable security regulations), are:-
An overcoat wrap or blanket.
An umbrella or walking stick.
A lady's handbag, lady's pocket-book or lady's purse.
A reasonable amount of reading matter for the flight.
A small camera and/or a pair of binoculars.
Infant's food for consumption in flight.
A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces
or other prosthetic device for the Passenger's use.
SpiceJet may specify other maximum dimensions and/or weight for Hand Baggage. If
SpiceJet has not done so, except as specified in 8.2.1,
Hand Baggage which the Passenger carries onto the aircraft must fit under the seat
in front or in an enclosed storage compartment in the cabin of the aircraft. If
the Passenger’s Hand Baggage cannot be stored in this manner, or is of excessive
weight, or is considered unsafe for any reason, it must be carried as Checked Baggage,
subject to Articles 8.6 and 8.7.
Objects not suitable for carriage in the cargo compartment (such as delicate musical
instruments), and which do not meet the requirements in Article 8.2.1
and Article 8.2.2 above, will only be accepted for carriage
in the cabin compartment if the Passenger has given us notice in advance and permission
has been granted by SpiceJet. Passengers may be required to pay a separate charge
for this service.
ITEMS UNACCEPTABLE AS BAGGAGE
Following articles/items must not be included in the Passenger’s Baggage:
Items which are likely to endanger the aircraft or persons or property on board
the aircraft, such as those specified in the International Civil Aviation Organization
(ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and
the International Air Transport Association (IATA) Dangerous Goods Regulations,
and in SpiceJet’s regulations. Further information is available from SpiceJet on
request although illustrative examples include:
• Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous),
such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders
such as camping gas.
• Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus
• Explosives, munitions, fireworks and flares, blank cartridges, pistols or any
other weapons and pistol caps.
• Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints,
thinners, fire-lighters, lighters that need inverting before ignition, substances
liable to spontaneous combustion, substances which emit flammable gases on contact
• Radioactive materials
• Briefcases and attaché cases with installed alarm or pyrotechnic devices.
• Oxidizing materials such as bleaching powder and peroxides.
• Poisons and infectious substances such as insecticides, weed-killers and live
• Other dangerous articles such as magnetized materials, offensive or irritating
Items the carriage of which is prohibited by the applicable laws, regulations or
orders of any state to be flown from or to;
Items which are reasonably considered by SpiceJet to be unsuitable for carriage
because they are dangerous or unsafe, or because of their weight, size, shape or
character, or because they are fragile or perishable having regard to, among other
things, the type of aircraft being used. Information about unacceptable items is
available upon request.
Firearms and ammunition other than for hunting and sporting purposes are prohibited
from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes
may be accepted as Checked Baggage. Firearms must be unloaded, with the safety catch
on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations
as specified in Article
Dry cell batteries, scissors, sharp instruments, tools, weapons such as antique
firearms, toy weapons, swords, knives and similar items may be accepted as Checked
Baggage, at SpiceJet’s sole discretion, but will not be permitted in the cabin of
The Passenger must not include in Checked Baggage money, currency, jewellery, precious
metals, computers, personal electronic devices, negotiable papers or instruments,
securities or other valuables, business documents, passports and other identification
documents or samples. To the extent that it is necessary to carry such items (at
the Passenger’s risk), they should be carried in the Passenger’s Hand Baggage in
Medicines and toiletries may be carried in limited quantities, which are necessary
or appropriate during the Passenger’s journey (to the extent that carriage is permitted
by the appropriate regulations). Otherwise, many of these items can be carried as
air cargo provided they are packed in accordance with cargo regulations.
If, despite being prohibited, any items referred to in Articles 8.3.1, 8.3.2
and 8.3.4 are included in the Passenger’s Baggage, SpiceJet
shall not be responsible for any loss or damage to such items.
RIGHT TO REFUSE CARRIAGE
Subject to Articles 8.3.2, 8.3.3, 8.3.4 and 8.3.5
SpiceJet will refuse to carry as Baggage the items described in Article 8.3,
and SpiceJet may refuse further carriage of any such items upon discovery.
SpiceJet may refuse to carry as Baggage any item reasonably considered by the airline
to be unsuitable for carriage because of its size, shape, weight, content or character,
or for safety or operational reasons, or in the interests of the comfort of other
Passengers. Information about unacceptable items is available upon request.
SpiceJet may refuse to accept Baggage for carriage unless it is in the airlines’
reasonable opinion properly and securely packed in suitable containers. Information
about packing and containers unacceptable to SpiceJet is available upon request.
RIGHT OF SEARCH
For reasons of safety and security SpiceJet may request that the Passenger permit
a search and scan of their person and a search, scan or x-ray of their Baggage.
If the Passenger is not available, their Baggage may be searched in their absence
for the purpose of determining whether they are in possession of or whether their
Baggage contains any item described in Article 8.3.1 or
8.3.4 or any firearms, ammunition or weapons which have
not been presented to SpiceJet in accordance with Articles 8.3.2
or 8.3.3. If the Passenger is unwilling to comply with
such request SpiceJet may refuse to carry them and their Baggage. In the event a
search or scan causes Damage to the Passenger, or an x-ray or scan causes damage
to their Baggage, SpiceJet shall not be liable for such Damage unless due to the
airlines’ fault or negligence.
COLLECTION AND DELIVERY OF CHECKED BAGGAGE
Subject to Article 8.1.4, the Passenger is required to
collect their Checked Baggage as soon as it is made available at their destination
or Stopover. Should the Passenger not collect it within a reasonable time, SpiceJet
may charge them a storage fee. Should the Passenger’s Checked Baggage not be claimed
within three (3) months of the time it is made available, SpiceJet may dispose of
it without any liability to them.
Only the bearer of the Baggage Check and Baggage Identification Tag is entitled
to delivery of the Checked Baggage.
If a person claiming Checked Baggage is unable to produce the Baggage Check and
identify the Baggage by means of a Baggage Identification Tag, SpiceJet will deliver
the Baggage to such person only on condition that he or she establishes to SpiceJet’s
satisfaction his or her right to the Baggage.
SpiceJet does not accept responsibility for the transfer of baggage to other flights.
ITEMS REMOVED BY AIRPORT SECURITY PERSONNEL
SpiceJet will not be responsible for, or have any liability in respect of, articles
removed from the Passenger’s Baggage by airport security personnel acting in accordance
with any applicable regulations.
Carriage of Liquor:
Maximum of 5 liters with alcohol percentage between 24% and 70% in total is permitted
in retail packaging as checked-in baggage. Consumption of Alcohol carried on board
is not permitted on the aircraft. (Due to security restriction carriage of alcohol
as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol
if purchased from Duty Free shops if travelling on International flights. Same should
be accompanied with the bill.
Article 9 - Schedules, Delays, Cancellation of Flights
• The flight times shown in timetables may change between the date of publication
and the date the Passenger actually travels. SpiceJet does not guarantee them to
the Passenger and these do not form part of their contract with us.
• Before SpiceJet accepts The Passenger’s booking, SpiceJet will notify the Passenger
of the scheduled flight time in effect as of that time, and it will be shown on
their Ticket. It is possible SpiceJet may need to change the scheduled flight time
subsequent to issuance of the Passenger’s Ticket. The Passenger needs to provide
us with contact information (valid mobile number); SpiceJet will
endeavor to notify Passengers of any such changes. If, after purchase of the ticket,
SpiceJet makes a significant change to the scheduled flight time, which is not acceptable
to the Passenger, and SpiceJet is unable to book them on an alternate flight which
is acceptable to them, they will be entitled to a refund in accordance with Article
DENIED BOARDING, FLIGHT CANCELLATION, DELAY AND COMPENSATION
As a Policy, SpiceJet does not overbook its flight. However, in case of overbooked
situation arising due to unavoidable situations (e.g. clubbing of flights etc.)
resulting in passenger being denied boarding against their will, SpiceJet shall
provide a full refund of the air ticket or shift the Passenger’s reservation to
the next available flight.
SpiceJet reserves the right to deny boarding to any passenger that is under the
influence of alcohol or drugs, for health, safety or security reasons or in the
absence of adequate travel documents and no compensation as referred above shall
be payable in such cases.
Cancellation, Rerouting, Delays etc.
The airline will take all necessary measures to avoid delay in carrying the Passenger
and their baggage. In case the airline cancels a flight, fails to operate a flight
reasonably according to the schedule, fails to stop at the Passenger’s destination
or Stopover destination, SpiceJet shall at the Passenger’s option, either:
carry the Passenger at the earliest opportunity on another of its scheduled services
on which space is available without additional charge and, where necessary, extend
the validity of your Ticket; or
make a refund in accordance with the provisions of Article 10
Any disputes / grievances may be addressed to Vice President – Customer Services
Article 10 – Refunds
SpiceJet will refund a Ticket in accordance with the applicable fare rules.
SpiceJet reserves the right to make a refund in the same manner and the same currency
used to pay for the Ticket.
BY WHOM TICKET REFUNDABLE
Ticket refund will be the same as point of sale.
Article 11 - Conduct aboard aircraft
If, in SpiceJet’s reasonable opinion, a Passenger conducts himself aboard the aircraft
so as to endanger the aircraft or any person or property on board, or obstruct the
crew in the performance of their duties, or fail to comply with any instructions
of the crew, including but not limited to those with respect to smoking, alcohol
or drug consumption, or behave in a manner which causes discomfort, inconvenience,
damage or injury to other Passengers or the crew, SpiceJet may take such measures
as SpiceJet deems reasonably necessary to prevent continuation of such conduct,
including restraint. That Passenger may be disembarked and refused onward carriage
at any point, and may be prosecuted for offences committed on board the aircraft.
PAYMENT OF DIVERSION COSTS
If, as a result of conduct by a Passenger of the sort mentioned in Article 11.1.1
SpiceJet decides, in the exercise of SpiceJet’s reasonable discretion, to divert
the aircraft for the purpose of offloading that Passenger, the Passenger must pay
all costs resulting from that diversion.
For safety reasons, SpiceJet may forbid or limit operation aboard the aircraft of
electronic equipment, including, but not limited to, cellular telephones, laptop
computers, portable recorders, portable radios, CD players, electronic games or
transmitting devices, including radio controlled toys and walkie-talkies. Operation
of hearing aids and heart pacemakers is permitted.
NON-SMOKING AND ALCOHOL
In order to comply with certain local regulations in various states, smoking is
strictly not permitted on any SpiceJet flights. As a separate precautionary measure,
all toilets are also fitted with smoke detectors. Alcoholic beverages are sold for
consumption on selected SpiceJet international flights.
Article 12 - Administrative formalities
The Passenger is responsible for obtaining all required travel documents and visas
and for complying with all laws, regulations, orders, demands and travel requirements
of countries to be flown from, into or through which they transit.
SpiceJet shall not be liable for the consequences to any Passenger resulting from
their failure to obtain such documents or visas or to comply with such laws, regulations,
orders, demands, requirements, rules or instructions
Passengers are advised to compulsorily retain the boarding pass until exiting the
terminal for security reasons. Passengers on via and connecting flights should keep
their boarding pass handy for physical check at transit points.
Prior to travel, the Passenger must present all exit, entry, health and other documents
required by law, regulation, order, demand or other requirement of the countries
concerned, and permit SpiceJet to take and retain copies thereof. SpiceJet reserves
the right to refuse carriage if the Passenger does not comply with these requirements,
or their travel documents do not appear to be in order.
REFUSAL OF ENTRY
If the Passenger is denied entry into any country, they will be responsible to pay
any fine or charge assessed against SpiceJet by the Government concerned and for
the cost of transporting them from that country. The fare collected for carriage
to the point of refusal or denied entry will not be refunded by SpiceJet.
PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC.
If SpiceJet is required to pay any fine or penalty or incurs any expenditure by
reason of the Passenger’s failure to comply with laws, regulations, orders, demands
or other travel requirements of the countries concerned or to produce the required
documents, the Passenger shall reimburse SpiceJet on demand any amount so paid or
expenditure so incurred. SpiceJet may apply towards such payment or expenditure
the value of any unused carriage on the Passenger’s ticket, or any of the Passenger’s
funds in SpiceJets’ possession.
If required, the Passenger shall attend inspection of their Baggage, by customs
or other Government officials. SpiceJet will not be liable to the Passenger for
any loss or damage suffered by them in the course of such inspection or through
their failure to comply with this requirement.
The Passenger shall agree to any security checks by Governments, airport officials,
Carriers or by SpiceJet.
Article 13– Advice to international Passengers on limitation of liability
The liability of each carrier involved in the Passenger’s journey will be determined
by its own conditions of carriage. SpiceJets’ liability provisions are as follows:
The rules applicable to SpiceJet’s liability shall be as provided by:
• The Convention, to the extent it applies; and
• To the extent not inconsistent with the above, applicable national law.
DEATH OF OR INJURY TO PASSENGER
There shall be no artificial limit to the amount of SpiceJet’s liability for death,
wounding or bodily injury suffered by a Passenger in the event of an accident on
board the aircraft or in the course of embarking or disembarking.
In the event of death of a passenger, or any bodily injury or wound suffered by
a passenger which results in a permanent disablement incapacitating him from engaging
in or being occupied with his usual duties or business occupation, the liability
of the Carrier for each passenger shall be INR 750,000 only if the passenger is
12 years or more of age and INR 375,000 if the passenger is below 12 years of age
on the date of the accident.
Notwithstanding the provisions of Article 13.3.2, if SpiceJet proves that the damage
was caused by, or contributed to by, the negligence of the injured or deceased Passenger,
SpiceJet may be exonerated wholly or partly from SpiceJet’s liability in accordance
with applicable law.
SpiceJet is not responsible for any illness, injury or disability, including death,
attributable to the passenger’s physical condition or for the aggravation of such
Except in the case of an act or omission done with intent to cause damage or recklessly
and with knowledge that damage would probably result, SpiceJet’s liability in the
case of damage to Baggage shall be limited to INR 200 per Kg up to a maximum of
INR 3000 only during domestic travel.
“The liability for loss, delay or damage to baggage is limited by the Montreal Convention
1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention
1999 applies, such liability is limited to a maximum of 1,131 SDRs (approximately
US$1,800) per passenger for both checked and unchecked baggage. Under the Warsaw
Convention 1929, liability for loss, delay, or damage to baggage is limited unless
a higher value is declared in advance and additional charges are paid. For most
international travel under Warsaw Convention 1929 (including domestic portion of
international journeys), the liability limit is approximately US$9.07 per pound
(US$20.00 per kg) for checked baggage and US$400.00 per passenger for cabin baggage.
If SpiceJet proves that the damage was caused by or contributed to by the negligence
of the injured person, SpiceJet may be exonerated wholly or partly from its his
liability. If the weight of the Passenger’s Checked Baggage is not recorded on the
baggage check, it is presumed that the total weight of the Checked Baggage does
not exceed the applicable free baggage allowance.”
SpiceJet will not be liable for damage to Hand Baggage unless such damage is caused
by SpiceJet’s negligence.
SpiceJet is not liable for any damage caused by the Passenger’s Baggage. The Passenger
shall be responsible for any damage caused by the Passenger’s Baggage to other persons
or property, including SpiceJet’s property.
SpiceJet shall have no liability whatsoever for damage to articles not permitted
to be contained in Checked Baggage under Article 8.3, including
fragile or perishable items, items having a special value, such as money, jewellery,
precious metals, computers, personal electronic devices, negotiable papers, securities,
or other valuables, business documents, passports and other identification documents,
SpiceJet is not liable for any damage arising from SpiceJets’ compliance with or
the Passenger’s failure to comply with applicable laws or Government rules and regulations.
Except as may be specifically provided otherwise in these Conditions of Carriage
or by applicable law, SpiceJet shall be liable to the Passenger only for recoverable
compensatory damages for proven losses.
The contract of carriage, including these Conditions of Carriage and exclusions
or limits of liability, applies to SpiceJet’s authorized agents, servants, employees
and representatives to the same extent as it and they apply to SpiceJet. The total
amount recoverable from SpiceJet and from such authorized agents, employees, representatives
and persons shall not exceed the amount of SpiceJet’s own liability, if any.
Nothing in these Conditions of Carriage shall waive any exclusion or limitation
of SpiceJet’s liability under the applicable laws unless otherwise expressly stated.
Nothing in these Conditions of Carriage shall waive any exclusion or limitation
of SpiceJet’s liability or any defense available to SpiceJet under applicable laws
as against any public social insurance body or any person who is liable to pay compensation
or has paid compensation in respect of the death, wounding or other bodily injury
of a Passenger.
Article 14 - Check in for Connecting Flights
The Passenger should carry all required travel documents and visas and for complying
with all laws, regulations, orders, demands and travel requirements for international
travel. For International Connecting Flights the check in starts
03 hours prior to the departure time and closes 60 minutes (75 minutes in case of Dubai and Kabul) prior to departure time and for domestic flights the check
in starts 02 hours prior to the departure time and closes 45 minutes prior to the
departure time. Passenger having a connection from domestic to international or
vice versa following are the procedure.
- At the time of check-in passenger(s) will be issued boarding card(s) only up to
the point of transit.
- Passenger shall be required to collect the baggage from the arrivals at the transit
- Transportation from arrivals of one airport terminal to departure terminal of another
airport may be provided by the Airport Operator. In the absence of the same the
passenger shall be required to arrange suitable transportation.
- Food or lodging will not be provided at the transit points.
"Passengers arriving from an international flight and then in transit to another
domestic flight will not be permitted to carry liquids more than 100 ml in their
cabin baggage when going through security. In line with this BCAS directive
duty free liquor is also not allowed as hand baggage.
Passenger will have to pack it in their checked -in baggage."
Connecting Flight Baggage Policy
- Passenger travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable within 24hrs of its flight departure to any domestic sector after landing in India.
- Passenger travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, are allowed Free Baggage Allowance of 15 Kgs per passenger per flight. (W.e.f 4th Nov,2014)
Article 15 - Time limitation on claims and actions
LIMITATION OF ACTIONS
SpiceJet is not liable for any loss or damage occasioned by delay in the carriage
by air of Passengers or baggage. Receipt without complaint of registered baggage
on the termination of the journey shall be prima facie evidence that the baggage
has been delivered correctly and in good condition.
Article 16 - Other conditions
Carriage of the Passenger and their Baggage is also provided in accordance with
certain other regulations and conditions applying to or adopted by SpiceJet. These
regulations and conditions as varied from time to time are important. They concern
among other things:
(i)The carriage of unaccompanied minors, pregnant women, and sick Passengers
(ii) Restrictions on use of electronic devices and items
(iii) The on board consumption of alcoholic beverages.
Regulations concerning these matters are available from the airline upon request.
Article 17- Credit /Debit card payment for International Ticket
Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by SpiceJet under the
- Visa, MasterCard and American Express Cards are accepted.
- For all foreign (Non-Indian) credit / debit card payments, the card must be produced
for physical verification at the airport check-in counter if the passenger is the
cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger
to furnish to the airport check-in staff a physical copy of the front side of credit
/ debit card duly authorized by the cardholder, along with cardholder’s valid proof
of identification. In the absence of such credit / debit card or copy and/or identity
mismatch, we will be constrained to refuse the boarding.
Article 18 – Interpretation
The title of each Article of these Conditions of Carriage is for convenience only,
and is not to be used for interpretation of the text