faqs

special assistance

How does SpiceJet classify a guest and an infant?

"Infants" are classified as those below 2 years old and "guests" are those above 2 years.

Infants traveling on their parent's/guardian's lap will be allowed to travel subject to a fee of Rs. 525 plus the government PSF of Rs. 225.

How do I book for an infant?

If you are traveling with an infant, you need to indicate to our Sales & Reservation staff you are traveling with an infant and also indicate it if purchasing on the internet. If have forgotten to let us know, please call the SpiceJet Sales & Reservation Centre, quoting your booking number and inform our staff that you are flying with an infant.

What should I do if I need special assistance?

Should you require any special services while you travel with SpiceJet, please call our Guest Sales & Reservation Center and inform our staff of your requirements. We will do our best to accommodate your needs.

What is SpiceJet's policy regarding unaccompanied young guests?

SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children. SpiceJet does not charge any fee for this service. It is mandatory to produce photo identification at the airport for all unaccompanied minors. Guests should complete and sign an Unaccompanied Minor Form at the departing airports, We will take charge of their custody and on arrival we require the designated recipient to show identification and sign for the UNM’s custody. During the trip the children will be escorted by our staff throughout the airport processes and seated in the aircraft where our In-flight personnel will keep a watchful eye on them. Guests above the age of 12 will be expected to travel alone.

What are the regulations for expectant mothers traveling on SpiceJet?

Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between the 28 to35 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers 36 weeks and above are not allowed to fly on SpiceJet flights.

Can I request for special assistance for disabled guests?

Upon reservation we will make every effort to ensure that any special services you may require such as wheelchairs from the airport check-in to the aircraft are available for your use. This service is limited to only 4 guests per flight.

Do you offer advance and pre-boarding seat selection?

SpiceJet offers assigned seating for all the guests at the Airport check-in counters.As a further value to its customers, SpiceJet allows Guests booking through its internet website/ 24x7 Reservations Center/ Airport

Ticketing counters to make an advanced seat selection of their choice at the time of their booking on payment of a fee of Rs.50/- per seat selection.