1. Log on to our website that is www.spicejet.com, look at the availability of flights and the available fares, select the flight and fares, agree to our terms & conditions, fill in your particulars, complete the payment process, and finally generate an itinerary.
2. Call SpiceJet's 24-Hour Guest Sales & Reservation Center at 1800 180 3333 or 09871803333.
3. Go to any SpiceJet's walk-in airport ticket counters or sales offices.
4. Or, you can book a seat at any of our SpiceJet Selected Travel Agents (For this service a non-refundable Transaction Fee will be collected by the Agent).

Once your payment has been made, you will be issued a passenger Booking Reference Number(PNR), and your Travel Itinerary (your reference, receipt and booking detail) will be provided in person or emailed to you. Alternatively it can be collected at our airport sales counter, just outside the terminal.

More than 10 guests may be booked as a group, for the same kindly contact the Group desk at groupdesk@spicejet.com

Yes, guests can hold the reservation and pay later when booking at least 3 days prior to their flight departure day. Reservations will be held until midnight, the following night and will be automatically cancelled if full payment is not made by that time. This facility is only available through our Guest Sales & Reservation Centers or by having your travel agent contact us.

Example: For a Friday flight – you can make a booking on the preceding Monday to hold until midnight on Tuesday, but as of Tuesday 2301 Hrs. – the booking will be cancelled if the payment is not made. On the Tuesday holds will only be available until 2300 Tuesday.

SpiceJet's inventory is available until 27 Oct 2012.

No. SpiceJet is truly a ticket-less airline. We've removed tickets from our service along with the costs associated with them. These savings are passed on to you, the guest, and that means we're able to offer you a better fare for our services. SpiceJet offers a printed itinerary with a reference number and the details of the reservations.

There are four ways to pay for your SpiceJet booking :

1. Online booking via the internet with your Master card, Visa and Amex or via internet banking.
2. For flights booked through the nationwide Guest Sales & Reservation Center- using your MasterCard and Visa Card.
3. For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard and Visa Card.
4. For seats purchased with one of SpiceJet's preferred travel agents using cash or your applicable credit cards.

Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by SpiceJet under the following conditions:

• Visa, MasterCard and American Express Cards are accepted.
• The passenger name and credit/debit card name should match.
• The credit/Debit card needs to be shown at the airport check–in counter for physical verification.
• If there are multiple passengers booked on a PNR, at least one of the passengers should be the Credit/Debit Card holder.
• Passenger(s) who are unable to produce the physical credit/debit card and/or the identity not matching with the credit/debit card and photo identity will not be allowed to board the flight.

SpiceJet booking process will be complete only after the payment has been made by the guests. SpiceJet has made arrangement for on-line payments through credit card. Your payment will be processed immediately.

If you don't have a Credit Card and would like to make a payment for a SpiceJet flight you can go to any of our ticketing/sales offices at airports or to any of our preferred travel agents and pay cash. You can also make the booking online with internet banking.

If you wish to change any of the details of your booking e.g. date and time, you must inform us of your changes at least two hours prior to scheduled departure of your flight. Changes to your booking will attract a flight change fee of Rs. 750 per guest per sector and the applicable fare difference, and this can be done at our Guest Sales & Reservation Center or at any of our SpiceJet's Airport Sales Centers. Changes to travel dates and times can also be made online through the SpiceJet internet site. Our fees are subject to change without notice. Changes / Cancellation within 2 hours of departure or failure to check-in for a SpiceJet flight at least 45 minutes prior to the scheduled departure time will result in the fare being forfeited.

No, SpiceJet does not allow open dated bookings.

No, SpiceJet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying SpiceJet or another carrier. An exception shall be made for SpiceJet’s connecting flights that are offered by the system as 'connections'.

No, definitely not!!

If a Guest has made a booking, they should have a booking number and flight details. If they cannot remember their booking number, they should mention the Guest’s name (as booked) and SpiceJet’s staff will hopefully be able to find the booking.

Yes definitely, using applicable credit card(currently Indian cards- Mastercard/Visa/American Express or foreign issued- American Express). SpiceJet offers all its fares in Indian Rupees. Credit cards payments will be converted at your credit card’s current exchange rates.

You can use your itinerary provided by SpiceJet. It contains a breakdown of the amounts paid for your travel which you can submit to your company for reimbursement.

There are three options to book a flight with SpiceJet:

1. Log on to our website that is www.SpiceJet.com, look at the availability of flights and the available fares, select the flight and fares, agree to our terms & conditions, fill in the Guest’s particulars, complete the payment process, and finally generate an itinerary.
2. Call SpiceJet's 24-hour Guest Sales & Reservation Center at
   India: Toll free: 1800-180-3333
   Mobile: 987-180-3333
3. Book a seat with SpiceJet's GSA, the numbers for which are:
   Colombo, Sri Lanka: +94-11-4-732-400
   Kathmandu, Nepal: +977-1-4446430, 4446440

More than 10 guests may be booked as a group. Kindly contact our Group Desk at groupdesk@Spicejet.com for more information

Yes, a Guest may book a ticket on ‘hold’ and pay later. The following conditions would apply to a hold booking

• The reservation is to be made at least 3 days prior to the actual date of travel
• The booking will be on hold till the following day (day after the booking date) only till 2300 hrs
• The booking would be canceled automatically once the stipulated time limit is over and cannot be reinstated

SpiceJet's inventory is available until 27th Oct 2012 for Kathmandu (Nepal) & Colombo (Sri Lanka)

No. SpiceJet is truly a ticket-less airline. SpiceJet offers a printed itinerary with a reference number and the details of the reservation. However, in certain markets SpiceJet is on its way to introduce e- tickets for interline purposes.

There are three ways to pay for a SpiceJet booking:

1. For bookings made on internet, pay by credit card.
2. For bookings made through the Guest Sales & Reservation Center, payment has to be remitted by credit card or credit shell (if any). Atleast one of the Guests booked in the original PNR (Credit Shell PNR) should be traveling in the new PNR.
3. For bookings made with SpiceJet’s preferred travel agents, pay in cash or with a credit card.

SpiceJet accepts Master card and Visa Cards for the purpose of payment.

Bookings made with credit/debit cards which are issued at a country other than the destination or origin country are subject to physical verification at the airport during check-in. The credit / debit card holder necessarily needs to be part of the traveling party .e.g.: if a Guest is traveling from Colombo to India on a booking for which the payment was made using a credit/debit card issued in USA, the credit/debit card needs to be presented at the time of check-in and the card holder must be one of the traveling Guests. For domestic travel restrictions please refer to domestic travel terms and conditions.

SpiceJet’s booking process will be complete only after the payment has been confirmed by the Guest. The payment will be processed immediately.

Guests without a Credit Card may make the payment using any one of the following options:

1. Visit SpiceJet’s city ticket office and pay in cash.
2. Contact any of SpiceJet’s authorized travel agents.

If the Guest wishes to change any of the details of their booking e.g. date and time, they must inform about the changes at least two hours prior to scheduled departure of their flight. Changes to the booking will attract a fee of 750INR or equivalent local currency of the departure country per guest per sector and the applicable fare difference (if any). In addition to this, any change in taxes, fees, surcharges will also be applicable. In case, the current available fare is lower than the original, balance funds will be retained in form of credit shell.

The changes may be made with our 24-hour Guest Sales & Reservation Center or through our website www.SpiceJet.com. SpiceJet’s fees are subject to change without notice. Changes / Cancellation within 2 hours of departure or failure to check-in for a SpiceJet flight at least 60 minutes prior to the scheduled departure time will result in the fare being forfeited.

No, SpiceJet does not allow open dated bookings.

No, SpiceJet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying SpiceJet or another carrier. An exception shall be made for SpiceJet’s connecting flights that are offered by the system as ‘connections’.

No, definitely not.

If a Guest has made a booking, they should have a booking number and flight details. If they cannot remember their booking number, they should mention the Guest’s name (as booked) and SpiceJet’s staff will hopefully be able to find the booking.

Yes, using applicable credit/debit card (MasterCard/Visa). Credit / debit cards payments will be converted at the card holder’s credit/debit card’s current exchange rates. Non- Indian credit/debit cards are subject to physical verification at the airport; please refer to International terms of carriage for details.

Guest may use the itinerary provided by SpiceJet. It contains a breakdown of the amount paid for travel that may be submitted for reimbursement/ claims. The itinerary may be downloaded directly through www.spicejet.com via the ‘PNR Lookup’ link.