Reliance Travel Insurance

What is Reliance Inland Travel Insurance – Specially designed for SpiceJet Passengers?

Reliance Inland Travel Insurance – Specially designed for SpiceJet Passengers is an insurance program that RELIANCE General Insurance Company LTD offers to passengers of SpiceJet.

This program is designed with domestic travelers needs in mind and is available via SpiceJet online booking system. Please note that the program was launched on 1st July’2016 and is not available for flight bookings prior to that date.

How do I purchase Reliance Inland Travel Insurance?

Travel Insurance can be purchased through below mediums:

  • www.spiceJet.com during flight booking
  • Manage My Booking (if not purchased during flight booking)
  • Web Check-in (if not purchased during flight booking)
  • 24-Hour Reservations helpline numbers: +91 987 180 3333, +91 965 400 3333

Who can purchase Reliance Inland Travel Insurance?

Passengers travelling with Spicejet network can only purchase the Travel Insurance. Travel Insurance can be purchased for Adult / Child / Infant.

Is there an age limit to be covered under Reliance Inland Travel Insurance?

No, there is no age barrier to select or purchase Reliance Inland Travel Insurance

What is the fee of Reliance Inland Travel Insurance?

Fees of Domestic Reliance Travel Insurance is INR 179 per passenger per journey including all applicable taxes for 30 days.

Can I purchase Reliance Inland Travel Insurance if I'm travelling for more than 30 days?

No, travel insurance covers the passenger(s) for a period of 30 days from the date of commencement of journey on SpiceJet.

In case of a round trip purchased on SpiceJet the coverage will end with the return journey to the originating station or 30 days from the date of commencement of policy whichever is earlier.

Case 1 (one way journey): If you are travelling one-way only, then the policy is valid till 30 days from the date and time of travel. Example - Suppose you are travelling Delhi – Mumbai on 1st May 2016, then you are covered till 30th May 2016, even though your travel with SpiceJet was completed on 1st May 2016).
Case 2 (round trip journey): If you are travelling on round trip journey, then also the policy is valid till 30 days from the date and time of travel. Example - If you are travelling from Delhi - Mumbai – Delhi on 1st May 2016 and returning back to Delhi on 30th May 2016 then you can buy a policy from SpiceJet and the validity of 30 days will expires on the return journey date itself. In case of return ticket, Policy is covered till the date of return to origin city or 30 days whichever is earlier.
Case 3 (round trip journey): If you are travelling on round trip journey, and your return journey is beyond 30 days from the start date, then your return flight shall not be covered under the insurance policy as coverage will end in 30 days from the date of commencement of policy. For example –If you are travelling from Delhi - Mumbai – Delhi on 1st May 2016 and returning back to Delhi on 15th June 2016 then your return flight shall not be covered under the Reliance Inland Travel Insurance.

Am I still covered by Reliance Inland Travel Insurance if I catch a connecting flight to a different destination?

Coverage like trip cancellation, flight delay is only limited to SpiceJet flights. However, other coverage is applicable during the validity period of the policy.
For example: If you are travelling From Delhi to Chennai on 1st June 2016 via Mumbai. You take Delhi to Mumbai flight on SpiceJet and from Mumbai to Chennai you take another mode of transport other then SpiceJet, you would be entitled for benefit other than trip cancellation and flight delay which would only be restricted on SpiceJet flight. For other modes of transport, you would be covered only for rest of the benefits.

Who would be the beneficiary under this policy?

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accidental death Benefit. All other benefits will be payable to the Insured Person wherever applicable.

What do I do if I encounter an accident while covered?

Contact Reliance General Insurance at

Reliance General Insurance,
3rd Floor, Krishe Block, Krishe Saphire,
High Tech City Main Road Madhapur, Hyderabad-500081, Andhra Pradesh.
Toll Free Helpline: 1800-3009 or at
E-Mail ID rgicl.services@relianceada.com

Can I cancel my Reliance Inland Travel Insurance?

Travel Insurance once purchased cannot be cancelled.

Is my Reliance Inland Travel Insurance refundable?

Travel Insurance once purchased is non-refundable.
However, if SpiceJet cancels the flight before the start of policy date i.e. departure date, then the amount of policy purchased will be fully refunded to customer ‘or’ if user cancels the flight ticket due to unforeseen circumstances like death / illness in family etc.

Once I purchase the policy can I change the date of my travel?

Yes, you may change your travel date. The Travel Insurance validity will be changed in accordance to the change in travel date.

In case of round trip journey, the Travel Insurance validity will not be extended if the return flight is changed for travel beyond 30 days from onward flight. In this case, the return flight will not be covered under the Travel Insurance and the Insurance amount shall not be refunded. Travel Insurance will only be valid for 30 days from the date of departure.

Do I have to carry a copy of my Certificate of Insurance with me when traveling?

We encourage you to carry a copy of your Certificate of Insurance while travelling.

What should I do if I did not receive or lost my Certificate of Insurance?

Your Reliance Inland Travel Insurance was successfully processed if it is reflected on the Confirmation Page and in your SpiceJet Itinerary.

To get a copy, simply call Reliance General Insurance at:

- Toll Free No 1800 3009
- Email at : rgicl.services@relianceada.com

Mention your Certificate Number (if available), Full Name, Flight Booking Number, PNR No., Travel Dates and Date of Purchase. The policy will be e-mailed to the email address provided by you.

Where can I get the full terms and condition of my Reliance Inland Travel Insurance?

The full terms and conditions of your Reliance Inland Travel Insurance are available in Policy Wordings (Domestic Policy Wordings to be linked).

What kind of benefits do I get with Reliance Inland Travel Insurance?

For detailed information about the benefits available under Reliance Inland Travel Insurance, please visit Product Description and Policy Wording.

Below is a quick summary of what these benefits mean:

Coverage Sum Insured (in INR)
Personal Accident (Death) 7,50,000
Emergency Medical Expenses
(Reimbursement of hospitalization expenses due to any accidental injury during the trip)
Trip Cancellation & Interruption Upto the original cost of the ticket, subject to maximum of Rs.20,000/- whichever is lower.
Trip Delay Rs 1,500/- per 5 hour delay period, subject to maximum upto Rs.10,500/-
Total Loss of Checked in Baggage 50% or 10% per baggage or per article limit subject to maximum of Rs.10,000
Compassionate return trip by the Insured Return trip expenses for the Insured limited to 30,000
Personal Liability 2,00,000

What happens to my Reliance Inland Travel Insurance if SpiceJet reschedules my Return Flight?

Your Travel Insurance automatically changes to the new flight if your return flight is rescheduled by SpiceJet provided that it is within 30 days of the policy commencement date.

How will my accidental medical expenses be paid under Reliance Inland Travel Insurance?

You will be reimbursed for accidental medical expenses incurred as a result of an accident as per details in the Policy Wordings.

If I meet with an accident during the trip for how long will the medical treatment be available?

If you meet with an accident during the trip, the policy provides for medical expenses necessarily incurred for treatment up to the validity of policy which is 30 days from the commencement of the policy or return to originating city whichever is earlier.

Does Reliance Inland Travel Insurance cover sports and other similar activities?

No, Reliance Inland Travel Insurance does not cover sports and similar activities. For more details, please refer to the Policy Wordings.

Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?

The Trip Cancellation Benefit is only applicable for reasons mentioned in the Policy Wordings. Mentioned reasons include unforeseen illness, injury or death of the insured person’s family member (self, spouse, dependent children) injury or illness must be so disabling as to reasonable cause a trip to be cancelled or interrupted.

Does the policy cover pre-existing conditions?

No, the policy does not cover any pre-existing conditions or complications arising there from.

What does my Baggage loss Benefit cover?

The baggage loss coverage is available only if entire baggage has been lost while in custody of SpiceJet.

How do I file a claim?

Please visit Claim Process Domestic for detailed information.

How long is the claim processing time?

Claims will be processed within 15 working days after RELIANCE has received all required documentation.

What is the time limit for filing a claim?

All claims must be intimated to Reliance General Insurance on their helpline within 48 Hours and documents can be submitted within 30 days post expiration of policy.

What do I do if I have any question on claims settlement?

Please visit Claim Process Domestic for detailed information or contact Reliance General Insurance.

Who is responsible and liable for this policy?

The sole responsibility and liability of this policy lies with RELIANCE General Insurance Company Ltd alone. Please contact RELIANCE General Insurance Company Ltd only for all matters related to your policy.



  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333