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Presenting SpiceCash (the SpiceJet E-wallet)

Introducing SpiceCash (the SpiceJet E-Wallet)

SpiceClub Registrations Terms

  1. The membership can be subscribed via the website – www.spicejet.com as well as through the SpiceJet Mobile App
  2. The subscription to the membership of Spice Club/ SpiceCash is only available to persons of the age of eighteen (18) years and above.
  3. The subscription to the membership is only available to persons who have Permanent Account Number (PAN). PAN has to be mandatorily provided in application form or at the time of topping up SpiceCash Points.
  4. The value added to SpiceWallet is non-refundable.

Spice Loyalty Points

Spice Loyalty Points Terms :

  1. “Spice Loyalty Points” refers to all rewards earned on purchase of any product of SpiceJet on its website or its Reservation Centre
  2. Spice Loyalty Points will be credited to a member’s SpiceClub/SpiceCash account for flight bookings and Ancillary products respectively as per the following
    • Value of Spice Loyalty Points :
      1. 1 (one) Spice Loyalty Point = Re 1 (Rupee One only)
    • Spice Loyalty Points Accrual/Accumulation Calculation:
      1. 5 (five) Spice Loyalty Points (as an Introductory Offering) will be accrued/accumulated on every INR 100 spent on www.spicejet.com for any purchase (Domestic Flights Bookings ‘or’ Domestic Flight Addons ‘or’ International Flights Addons purchase only) applicable for all transactions booked and travelled from 08th August 2016 to 31st January, 2017
      2. 2 (two) Spice Loyalty Points will be accrued/accumulated on every INR 100 spent on www.spicejet.com for any purchase (Domestic Flights Bookings ‘or’ Domestic Flight Addons ‘or’ International Flights ‘or’ International Flights Addons purchases) applicable for all transactions booked and travelled on or after 01st February, 2017
    • SpiceClub/SpiceCash Member can redeem their Spice Loyalty Points against purchase of any product (like : Flight bookings or Addons) on www.spicejet.com only
    • A member can accrue/accumulate and redeem Spice Loyalty Points after travel and only on his/her name (on which the SpiceClub/SpiceCash User Account is created/registered)
    • All Spice Loyalty Points are non-refundable
    • Spice Loyalty Points will not be accrued in the following cases:
      1. In case of part payments, wherever Spice Loyalty Points are used to purchase any product on SpiceJet.com
      2. In case of any product cancellations “or” flight no-shows Spice Loyalty Points will not be accrued / accumulated by SpiceClub/SpiceCash Member for such purchases
      3. All accruals/accumulation of Spice Loyalty Points will be done if the products are purchased only on www.spicejet.com or SpiceJet Reservations Centre under SpiceClub/SpiceCash Login
      4. If a SpiceClub/SpiceCash Member books his/her flight through Travel Agents or outside SG owned channels, then he/she will not be eligible to earn Spice Loyalty Points.
  3. Spice Loyalty Points will be accumulated / earned for purchase of SpiceJet products only at its website i.e. www.spicejet.com or Spicejet Reservations Centre
  4. In case the payment for the Flight Booking or Spice add-ons done through already earned “Spice Loyalty Points” in the form of “part payment or full payment”, no further Spice Loyalty Points shall be accumulated / earned in the SpiceClub/SpiceCash account on such payments and transactions.

SpiceClub General Terms

  1. For all part payments cases, If a SpiceClub/SpiceCash Member does any flight tickets changes / cancellations, then deductions shall be in below priority and balance will be credited:
    • In case of part payment “Spice Loyalty Points + Credit Card/Debit Card/NetBanking” then:
      1. first deduction of charges will be from Spice Loyalty Points
      2. second deduction of charges will be from Credit Card/Debit Card/NetBanking
    • In case of part payment “SpiceCash Points + Credit Card/Debit Card” then:
      1. first deduction of charges will be from Credit Card/Debit Card/NetBanking
      2. second deductions of charges will be from SpiceCash Points
    • In case of part payment “Spice Loyalty Points + SpiceCash Points + Credit Card/Debit Card/NetBanking” then:
      1. first deduction of charges will be from Spice Loyalty Points
      2. second deduction of charges will be from Credit Card/Debit Card/NetBanking
      3. third deduction of charges will be from SpiceCash Points
  2. Only Debit / Credit cards issued in India shall be accepted to top-up of SpiceCash Points in a SpiceClub/SpiceCash Member’s Account or for any transaction.
  3. All SpiceCash Points & Spice Loyalty Points will be accrued/accumulated under a member login only. In case SpiceClub/SpiceCash member is not “logged in” on website or doesn’t mention his/her SpiceClub/SpiceCash ID at the SpiceJet Reservations then SpiceCash Points or Spice Loyalty Points will not be accumulated or accrued by the member for any spend or top-up.
  4. Spice Loyalty Points are allowed and available to redeem only at www.spicejet.com under a login of SpiceClub/SpiceCash Member Account.
  5. Changes in the SpiceClub/SpiceCash User ID or the registered mobile number are not permitted.
  6. SpiceJet reserves the right to modify, alter, amend and/or change any and/or all of the terms and conditions herein, at any time without prior notice. SpiceJet also reserves the right to discontinue this service at any time without prior notice.
  7. All other terms of carriage of SpiceJet as available at www.spicejet.com/Tnc.aspx, and applicable terms and conditions shall apply.
  8. Any person who is an existing member/new member of SpiceCash/SpiceClub shall be deemed to have accepted the above terms and conditions. He/she has permitted SpiceJet to send promotional communication in the form of mailers/SMS/ voice calls etc

Spice Cash Points (Top-up) Terms:

Spice Cash Points Terms:

  1. “Spice Cash Points” refers to the amount topped up in SpiceClub account through any payment mode like Credit Card / Debit Card / NetBanking
  2. SpiceClub member can increase their Spice Cash Points by way of top-up as follows:
    • Maximum Spice Cash Points that a member can top-up in one transaction will be of INR 35000/-.
    • Maximum Spice Cash Points that a member can retain in his / her account at any given point of time will be of INR 89,000.
    • Top-up of Spice Cash Points for any transaction will only be permitted for a person if resultant total balance of Spice Cash Points are equal to or below 89,000 Spice Cash Points.
  3. SpiceClub Member will accumulate Spice Cash Points on top-ups as follows:
    • Value of Spice Cash Points:

      1 (one) Spice Cash Points = Re 1 (Rupee One only)

    • Spice Cash Points Accrual/Accumulation Calculation:

      2 (two) Spice Cash Points will be earned on every INR 100 topped-up in SpiceClub Account on www.spicejet.com / www.spiceclub.com

    • All Spice Cash Points will be accrued/accumulated by SpiceClub Member immediately after top-up in SpiceClub Members account
    • All SpiceClub Rewards are non-refundable



  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333