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SpiceJet launches India’s first ever Smart Mobile Check-in
  • The first airline in India to launch Check-in using NFC (Near Field Communication) & Beacon Technologies
  • GMR Hyderabad Airport, first Indian airport to host SpiceJet’s Smart Mobile Check-in Facility

HYDERABAD, July 29, 2016: SpiceJet, the country’s favourite budget carrier, today raised the bar of customer comfort and convenience with the effective integration of technology into its services. Shri. Ashok Gajapathi Raju – Hon’ble Union Minister for Civil Aviation today inaugurated the Smart Check In facility at GMR Hyderabad International Airport Ltd

In a first-of-its-kind initiative by any airline in the country, the carrier announced the launch of Smart Check-in facility using BLE (Bluetooth Low Energy) and NFC (Near Field Communication) technologies. This feature is available for all SpiceJet customers who have booked their tickets through the SpiceJet Mobile App. The most interesting feature about this application is that the customer does not require to carry the itinerary printouts nor has to Key-in the PNR number to initiate Check in. The service has been initially introduced at Hyderabad Airport in close coordination with GMR Hyderabad International Airport Ltd. (GHIAL) and will soon be available in all airports supporting e-boarding facility.

The airline has set a new benchmark in the country by launching a slew of customer-friendly and innovative products and services using latest technology. This is set to relieve customers from standing in long queues, thus further enhancing their travel experience and offering a seamless journey.

Near Field Communication enables passengers to receive their boarding pass on their smartphone when they check-in through NFC-enabled smartphones with SpiceJet’s mobile app. Customers who have booked their tickets using the mobile app will have to simply open the app and touch the mobile device on the NFC Check-in Poster available at the airport to retrieve their mobile boarding pass on their smartphones.

Customers can also avail a touchless beacon based check-in to receive their boarding pass on the smartphone. Customers who have booked their tickets through the SpiceJet mobile app will receive an alert as they walk towards the SpiceJet Check-in area provided their Bluetooth and SpiceJet Mobile App are activated. Post acknowledgement of the notification, the customer will immediately receive the boarding pass on their smartphone.

Mr Ajay Singh – CMD, SpiceJet Ltd. said, “Customer convenience is of utmost importance to us and we have always strived to enhance customer experience with the integration of the latest technology. Indian market being fixated on price and schedule, the mobile first approach, with more service centric features has revolutionised the customer experience on ground and SpiceJet is committed to avail the latest the industry has to offer, nurturing the travel experience of our end customers.”

Ms Glory Nelson – Sr Vice President – IT SpiceJet Ltd. said ‘’Identifying the customers without them even entering the PNR reference will be of great help to all frequent travellers and will be surely appreciated by our customers. Knocking off the long queues for the boarding pass will further improve operational efficiency along with improving our customer experience at the airport.”

Taking pride in becoming the first India airport to partner SpiceJet in commencing this ‘smart check-in facility’, Mr. SGK Kishore, CEO, GHIAL, said, “we congratulate SpiceJet for introducing their innovative smart check-in facility and thank them for choosing Hyderabad Airport for this initiative. As an airport operator, we always encourage and explore newer ways to improve passenger processing. We are the first airport in India to implement end-to-end E-boarding process and soon coming with other digital interfaces for passengers. Our focus on digitization at the airport is in line with the honourable Prime Minister’s dream of Digital India.”

Near Field Communication or NFC enables short range communication between compatible devices where as Beacon (Bluetooth Low Energy) transmits low-power signal to nearby Bluetooth-enabled mobile devices, including smartphones. Beacons broadcast short-range signals that can be detected by mobile applications on mobile devices in close proximity.

About GHIAL

GMR Hyderabad International Airport Limited (GHIAL) is a joint venture company promoted by the GMR Group (63%) in partnership with Government of India (13%), Government of Telangana (13%) and Malaysia Airports Holdings Berhad (11%). The Company was incorporated to design, finance, build, operate and maintain a world class Greenfield airport at Shamshabad, Hyderabad. Hyderabad airport was commissioned in a record time of 31 months in March 2008, with a capacity of 12 million passengers per annum (MPPA). The Project has the flexibility to increase capacity to accommodate over 40 MPPA and shall be developed in a phased manner.

About SpiceJet Ltd:

SpiceJet is India’s #2 budget airline that has made flying more affordable for more Indians than ever before. SpiceJet operates 298 daily flights to 41 destinations, including 35 domestic and 6 international ones.

SpiceJet connects its network with a fleet of 26 Boeing 737NG and 14 Bombardier Q-400s. The majority of SpiceJet’s fleet offers SpiceMAX, the most spacious economy class seating in India and perhaps the world, as an additional fee option.


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