FAQ - General

Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone "flying for everyone". We aim to provide our passengers a totally unique flying experience that is safe, reliable and on-time with high level of passenger services.

Variety of hot meals, sandwiches, chef's choices, and special meals such as meals for diabetics, jain meal, low-calorie salads etc., are available for pre-booking at discounted rates. In addition to these, passengers can also pre-book Cake (Mocha, 500 g) to surprise their loved ones. All meals can be pre-booked up to 6 hours prior to departure, apart from special meals and cake which are available for pre-booking up to 24 hrs prior and 48 hours prior to departure, respectively.

Our on-board menu offers a variety of ready-to-eat products, munchies and beverages to choose from.

Click here to know the latest destinations.

SpiceJet operates a fleet of Boeing (B737-700, B737-800 & B737-900 ER) and Q-400 aircraft, all configured with a single class cabin. The latest addition to the fleet is Boeing 737-MAX 8 aircraft.

For more details on each aircraft type, please visit https://corporate.spicejet.com/Fleet.aspx.

SpiceJet’s aim is to provide affordable efficient air travel. To achieve this objective, SpiceJet will regularly add services to new destinations. Information about the same shall be conveyed to patrons via suitable means of communication.

Passengers may view latest flight schedule from ‘view our latest flight schedules’ link on the website.
Link https://corporate.spicejet.com/Schedules.aspx

Yes, you would need your flight itinerary and a photo identification proof to enter the airport.

For a swift airport experience and to avoid possible long queues at the airport check-in counters, it is highly recommended to web check-in for your domestic flight. Web check-in for your flight by visiting www.spicejet.com or our mobile app.

Do note, web check-in will close 60 minutes prior to departure. For assistance with check-in or re-issuance of boarding pass through Reservations, a facilitation fee of Rs. 200 per passenger will be charged. Bookings made under the fares of armed forces, senior citizens, unaccompanied minors and for passengers with medical conditions/stretchers are exempted from this fee.

Check-in may also be done at the airport check-in counters that open three hours prior to departure and close 60 minutes prior to departure. Passengers are requested to report to the check-in counter at least two hours prior to departure.

All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island). All NRI must have PIO (person of India origin) or Passport with valid documents.

No, SpiceJet does not offer connections to other airlines and takes no responsibility for missed connections. However, on certain sectors, SpiceJet offers connectivity between two SpiceJet flights (Connected sectors). Booking made for connected sectors will be confirmed under a single reservation number, fees & surcharges will be applicable only with respect to one segment.

Yes, we do offer a frequent flyer program https://spiceclub.spicejet.com/

Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:

*Additional charges charged by the Service Provider & Handling Charges.

1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

Carriage policy of Portable Oxygen Concentrator (POC)

• POC’s are allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
• POC’s are allowed in hand baggage & check-in baggage both.
• Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.

Boarding gate closes 20 minutes prior to flight departure.

Pets are not permitted to be carried on-board SpiceJet flights. However, they are permitted to be carried in the cargo hold on domestic flights. For any assistance regarding carriage of pets through cargo, please write to cargocare@spicejet.com.

If you were diagnosed with Covid-19 and recovered after receiving treatment, you will be allowed to travel only if you have a Covid-19 recovery or discharge certificate from any institution dealing with Covid-19 or a Covid-19 negative certificate that has been recently issued by an ICMR approved testing center.

If you feel unwell or come across another passenger who appears to be in a similar position, you must bring it to the immediate attention of our cabin crew on board. Our cabin crew will assist in handling the situation.

Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone hence the tag line "flying for everyone" says it all. SpiceJet aims to provide its passengers a totally unique flying experience that is safe, reliable and on-time with high level of passenger services.

Variety of hot meals, sandwiches, chef's choices, and special meals such as meals for diabetics, jain meal, low-calorie salads etc., are available for pre-booking at discounted rates. In addition to these, passengers can also pre-book Cake (Mocha, 500 g) to surprise their loved ones. All meals can be pre-booked up to 6 hours prior to departure, apart from special meals and cake which are available for pre-booking up to 24 hrs prior and 48 hours prior to departure, respectively.

Our on-board menu offers a variety of ready-to-eat products, munchies and beverages to choose from.

Click here to know the latest destinations.

SpiceJet flies Boeing 737-800's and 737-900 ER's configured with single class with a seating capacity of 189 and 212 respectively. In addition to this SpiceJet has added the Q400 NextGen turboprop aircraft from Bombardier, which can accommodate 78 passengers on a single class configuration.

SpiceJet’s aim is to provide affordable efficient air travel. To achieve this objective, SpiceJet will regularly add services to new destinations. Information about the same shall be conveyed to patrons via suitable means of communication.

Passengers may view latest flight schedule from ‘view our latest flight schedules’ link on the website.
Link https://corporate.spicejet.com/Schedules.aspx

SpiceJet website is completely secure and is endorsed by Verisign. All the confidential payment details of our passengers are encrypted to ensure maximum security.

On confirmation of booking, the flight itinerary is emailed to the passenger. This itinerary is to be printed and carried along with valid identification documents to enter the airport terminal. Passengers are required to carry a valid ID with them at airport check-in and throughout their journey. The only acceptable proof of identification for international travel would be a valid passport.

For all international flights, the only acceptable proof of identification would be a valid passport. A passport must have 6 months validity from the date of travel. A passport must have a valid visa for travel. It is passenger responsibility to ensure appropriate travel documents are arranged and produced whenever required. We request all passengers to check and confirm from consulate of respective countries for exact travel requirement and formalities.

Passengers are required to ensure that they are in possession of all documents necessary for travel, apart from their tickets. A passport must have 6 months validity from the date of travel. A passport must have a valid visa for travel. It is passenger responsibility to ensure appropriate travel documents are arranged and produced whenever required. We request all passengers to check and confirm from consulate of respective countries for exact travel requirement and formalities. Embarkation forms should be duly filled and submitted to immigration authorities before boarding the aircraft.

Check-in for all international flights closes 60 minutes prior to flight departure.

Boarding gate closes 25 minutes prior to flight departure. From Kabul, the boarding gate closes 45 minutes prior to flight departure.

On its international flights, SpiceJet accepts US dollars and the local currency of the flight's origin or destination country, except in Bangladesh, Afghanistan, Sri Lanka, and the Maldives, where only US dollars and Indian rupees are accepted. Coins of any currency are not accepted for any purchase onboard.

No, SpiceJet does not permit carriage of pets on its flights. However, guide dogs for visually impaired passengers are exempted from this rule. Bookings with guide dog must only be made through the reservations centre. Passenger must inform the reservation agent about the travel of the guide dog while getting the booking made. Guide dog must be well-trained, muzzled and leashed, and must have a moisture-absorbent mat underneath. Guide dog shall not occupy a passenger seat at any time.

Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:

*Additional charges charged by the Service Provider & Handling Charges.

1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

Carriage policy of Portable Oxygen Concentrator (POC)

• POC’s are allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
• POC’s are allowed in hand baggage & check-in baggage both.
• Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to custrelations@spicejet.com at least 48 hours prior to flight departure.