

faqs
online check-in
- How do I check-in online?
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Check-in online is a user friendly process which will guide you to the end.
The following steps would guide you through the process.
- Log on to the website www.spicejet.com
- Click the link online check-in.
- Please read and accept the terms and conditions, and click on continue.
- It would prompt you to select the Departing City and enter the PNR Number.
- If your details are correct, it would prompt you to select the passenger(s).
- Select the Passenger(s) required to check-in and the system would take you through the seat map.
- Once you have selected the desired seat, the screen would prompt you with the passenger detail and the seat number.
- If you are sure you can continue and confirm the process, the system would prompt you for printing your boarding card(s) and customer copy.
- You can take this boarding card and get yourself security checked before flying.
- In which cities can I check-in online?
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You can check-in online in all flights except originating from Jammu and Srinagar.
- How many passengers can I check-in online at one time?
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Currently you can only check-in online, 9 passengers at a time.
- How can I cancel or modify my ticket after I have checked-in online?
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Once you have checked-in online, you can cancel or modify your ticket only by calling our sales & reservation centre at 9871803333 or 1800 180 3333 up to 2 hours prior to schedule departure of flight.
- I have lost my online boarding card. What do I do?
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Click the same link of online check-in. The system would identify that you have already checked in. It would provide you with an option to once again print the boarding card.
- I have luggage with me. Can I check-in online?
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No, you need to the report to Airport Check-in counter for check-in. Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 7 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations,no cabin baggage is allowed on any flights .
- Would I get a seat of my choice while check-in online?
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Yes, you would be provided to opt for a choice of your seat at the time of check-in online. There would be some seats which are blocked by the airline. You are required to select the preferred seat which is vacant.
- I have an infant with me. How do I Check-in online?
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You cannot check-in online with an infant. You need to report at the Airport check-in counter for obtaining your boarding passes.
- I have opted for a wheel chair. How do I check-in online?
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Guest cannot check-in online. They need to report at the airport check-in counter to obtain their boarding pass as per the specified time limit.
- Can I check-in online at the time of booking?
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You can check-in online within 24 Hrs of Scheduled Flight Departure and until 4 Hrs of Scheduled Flight Departure.
- How much time before the flight should I report at the Airport?
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You are required to clear the Airport Security Check and report at the boarding gate at least 45 minutes prior to the scheduled departure time.
